Location: Greenville,SC, USA
At Southern First, we believe banking is about people, and we're making a difference one client and one banker at a time. Rooted in service and family, our core values make up the foundation of our company and the way we do business. Those values include serving others, cherishing our family culture, competing with a passion for winning, celebrating our victories, and enjoying the journey along the way. Every day, our team proudly carries out our mission of impacting lives in the communities we serve.
Headquartered in beautiful Greenville, SC, Southern First is locally owned across eight growing Southeastern markets in three states. Our relationship-first approach to banking is backed by our commitment to investing in easy-to-use technology, giving our clients all of the tools they need to easily manage their finances whenever, wherever.
If you are passionate about impacting lives in our community and building long-lasting client relationships, we'd love for you to join our team. Our purpose is to enable dreams, earn trust, and exceed expectations.
POSITION SUMMARY
Assist employees with telephone, email, or trouble ticket enquiries to resolve or escalate IT systems issues and problems. As the first point of access for IT queries, this role provides support and incident management for IT Systems faults and service requests.
ESSENTIAL RESPONSIBILITIES
* Provide first line response for users requiring assistance with information technology issues and problems
* Respond to requests for technical assistance by phone, email and/or using a ticket management system
* Escalate more involved problems to the appropriate team members
* Quickly and accurately determine incident scope and impact
* Support and be able to add new personal computers, tablets, printers, and smart phones to network
* Add, delete, change user account and permissions in Active Directory, Banking applications, and other business applications
* Support a wide variety of banking and business applications
* Install and update applications for new workstations
* Help with physical computer, printer, and phone moves in and between offices if necessary
* Complete other duties as assigned.
ADDITIONAL RESPONSIBILITIES OR DETAILS
ESSENTIAL SKILLS, EDUCATION AND EXPERIENCE
* One year relevant experience or equivalent IT or Systems post High School Training.
* Can work well independently and as a member of a project team.
* A complete and thorough understanding of Windows 10 Professional OS, familiarity with Windows Server 2012, 2016 helpful.
* A solid support based knowledge of Microsoft Office 2016 and 365 Suites.
* A solid comfort level working with TCP/IP.
* Available to work outside Greenville Area which may include travel and/or overnight stays and flexible hours.
* Exceptional interpersonal communication skills to represent the Bank in a positive way in dealing with Clients and other team members.
* Basic reading, writing and mathematical skills are required. This is acquired through a High school diploma or equivalent.
* Strong organizational skills and ability to handle multiple tasks.
* Detail oriented and problem solver.
* Ability to maintain confidentiality and exhibit a high degree of integrity.
* Able to lift technology equipment to include and not limited to computers, monitors, desktop printers, and scanners.
WORK CONDITIONS
* Ability to sit for long periods of time working at a computer and telephone.
* Some travel required.
This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.