Marvin is a fast-growing healthcare startup focused on improving the care and experience for both providers and patients. We are looking for a proactive, hands-on IT Support Engineer to join our team as our first dedicated IT hire. This is a key role where you'll have the opportunity to build and shape our IT infrastructure and support processes from the ground up. This role will involve wearing multiple hats as highlighted in the responsibilities below.
Key Responsibilities:
- Bug Triage & Ticketing: Manage incoming IT requests, triage bugs, and create tickets in our tracking system, ensuring timely resolution and escalation as needed.
- User Account Management: Handle the setup, modification, and deactivation of user accounts, including role-based access management.
- Onboarding & Offboarding: Facilitate the IT aspects of onboarding new employees, including provisioning devices, software, and credentials. Manage the secure offboarding of departing employees.
- Security & Compliance: Assist with maintaining IT security protocols, ensuring compliance with healthcare regulations (e.g., HIPAA). Identify and mitigate potential security risks.
- Cloud Infrastructure Management: Manage our cloud-based infrastructure, ensuring its reliability, scalability, and security. Collaborate with external vendors when necessary.
- Help Desk Support: Provide technical assistance and support for our healthcare providers and staff, resolving hardware, software, and network issues.
- Documentation & Training: Create and maintain IT documentation for internal processes. Provide training to staff on best practices for IT security and tool usage.
- Continuous Improvement: Proactively identify areas to improve our IT infrastructure, processes, and support systems as the company grows.
- Strive for Automation: To help team in reducing the time spent to diagnose and resolve customer issues
Qualifications:
- Experience: 3+ years of experience in IT support or a related role, preferably in a healthcare or startup environment.
- Technical Skills: Proficiency in cloud infrastructure (AWS), help desk ticketing systems, user account management (Active Directory, Okta, etc.), and troubleshooting hardware and software issues.
- Security Knowledge: Familiarity with IT security best practices and compliance requirements (HIPAA or other healthcare regulations).
- Problem Solving: Strong analytical and troubleshooting skills with a commitment to driving problems to resolution.
- Communication: Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
- Team-Oriented: Ability to work independently and as part of a collaborative, fast-paced team.
Bonus Qualifications:
- Experience with managing healthcare-related software or systems (EHR, telehealth platforms, etc.)
- Knowledge of scripting or automation tools (e.g., PowerShell, Python) to streamline workflows.
- Certifications such as CompTIA A+, Network+, or Security+. AWS Certifications or willing to become certified within the first 6 months on DevOps, SysOps or Networking
What We Offer:
- Competitive salary and full benefits package (401k, Equity, Health, Dental and Vision)
- Opportunities for career growth in a rapidly scaling company
- A chance to make a significant impact on the healthcare industry
- Collaborative and inclusive work environment