Location: Austin,TX, USA
**Information Technology Support Specialist**
Austin, TX / Engineering Engineering / Full Time At Truepill, we are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped, weve been included on Forbes Next Billion-Dollar Startup list and are proud to work with many of the worlds largest healthcare organizations. We never settle for how its done today. We invent how it will be done tomorrow. None of this is possible without the right team driving us forward.
We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients.
We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Lets build something great together.
+ Two (2) to five (5) years in a related field, preferably in Pharmacy/Healthcare industry with experience in supporting the information technology needs of a startup
+ Have a strong technical background, the technical depth and breadth to support our diverse workforce and the information technology needs of our remote workforce and of those in our facilities
+ Ability to document and communicate concisely and precisely in writing and orally
+ Excellent customer service and interpersonal skills
+ Strong bias for action and ownership
+ Ability to work cross functionally and delivery results
+ Attitude that no project is too big or too small
+ Comfort working in an extremely fast-paced environment
+ Excellent technical and troubleshooting/problem solving skill
+ Experience working with common ticketing systems used for service desk and information technology efforts
+ Experience working with Google Workspace (GSuite), or the ability & willingness to learn the platform quickly
+ Experience supporting users working with cloud IaaS platforms such as AWS, Google Cloud (GCP), and Azure
+ Experience administering cloud SaaS platforms and supporting users in every business unit working with SaaS platforms
+ Experience in troubleshooting and diagnostic activities to obtain the root cause of an issue, and in providing a solution that meets the business needs as well as our compliance obligations
+ Experience with using, managing, troubleshooting hardware & software issues, and maintaining/managing
+ Recent versions of Windows and MacOS AzureAD & O365 GSuite/Google WorkspaceLaser and label printers Barcode scanners Portable handheld terminals and tablets
+ Familiarity with computer provisioning and remote configuration tools such as Microsoft SCCM, Autopilot, Intune, and Jamf
+ It would be a bonus having experience with Automating tasks through scripting with Python, PowerShell, or similar languages
+ Managing Multi-Factor Authentication (MFA)/Two Factor Authentication (2FA)Single Sign On (SSO)Familiarity with industry standards and guidelines relevant to the role and our industry, such as ISO, ITIL, NIST, HIPAA, SOC1/SOC2/SOC3, PCI, HITRUST, Center for Internet Security (CIS), SANS
+ Have obtained (or willing & able to obtain) professional certification(s) relevant to this role such as: CompTIA A+, Network+, Server+, Cloud+, etc
+ Apple Certified Macintosh TechnicianGoogle Workspace (formerly G Suite) Certification
+ Microsoft Certified Foundational level certificationsand/or other relevant industry or vendor certifications
+ The ability to articulate and demonstrate skills as well as supporting the business needs are as or more important than the certification
+ Bachelor's degree, a combination of experience and/or Associates degree, or an equivalent combination of equivalent education and work experience
+ Note that all degrees must be from an accredited institution.