Information Technology Support Specialist
: Job Details :

Flexco, a leading global manufacturer, is seeking an IT Support Specialist to work in our state-of-the-art facility. The chosen candidate will collaborate with numerous teams for technical support and issue resolution. The role will be based in Walker, MI but support a global organization. This individual will participate in a wide array of support and improvement related initiatives. Prior experience working at a manufacturer would be a huge plus.

Purpose: The ideal candidate will have a strong background in help desk support, infrastructure management, hardware troubleshooting, and peripheral installations. This role is crucial in ensuring the smooth operation of our IT systems and providing top-notch support to our internal users. Solid collaboration and communication skills are a must.

Education Requirements:

• Bachelor's degree in computer science or information technology field
• Professional certification such as CompTIA A+, M365 Endpoint Administrator Associate, or equivalent
• ITIL, A+, Help Desk Analyst or Field Service Technician Certification
• CCNA or Network+ Certification a plus

Experience Requirements:

• 7 years of experience installing and maintaining Windows based Servers and various operating systems, software applications, and hardware components.
• 7 years of experience troubleshooting and maintaining PCs, laptops, and printers.
• Experience with Microsoft Intune/MDM solutions.
• Experience with Active Directory, Office 365, and other enterprise-level software.
• Experience with PowerShell scripting.
• Experience installing, configuring, and troubleshooting IP networks.

Competency Requirements:

• Excellent oral and written communication skills.
• Excellent problem-solving skills and the ability to work under pressure.
• Ability to meet deadlines and manage multiple projects.

Responsibilities:

• User Support and Issue Resolution via phone, email, chat, and ticketing systems.
• Identify, troubleshoot, and resolve hardware, software, and network-related problems.
• Provide step-by-step instructions and guidance to users.
• Incident Management
• Hardware and Software Support

Flexco is an equal-opportunity employer offering a generous compensation and benefits package including:

• Medical (including Rx), dental, vision on day one of of employment
• 401(k) with matching funds
• 12 paid holidays per year
• Up to 15 vacation days and 5 personal days
• Tuition reimbursement/educational assistance
• Pension plan, life insurance, disability insurance, vacation, and more.

This is your opportunity to work in an environment where the culture is focused on People First, Better Together, Customer Centered, Forward Thinking and Committed to Excellence. Flexco has consistently been named to the list of Western Michigans 101 Best & Brightest Companies To Work For and is a past winner of Chicago's Best and Brightest in Wellness.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities as needed.