We are seeking a dedicated IT Support Specialist with hands-on experience in desktop support and cloud applications, as well as a strong understanding of networking and user management. If you're passionate about providing exceptional customer service, troubleshooting, and supporting a wide range of technologies, we want to hear from you!
Requirements:
Education:
- Associate degree in Information Technology or related field, or a high school diploma/GED with 4+ years of relevant experience, or an equivalent combination of education and experience.
Experience:
- At least 3 years of hands-on experience deploying and managing Windows desktop operating systems
- 2+ years of experience supporting and managing Office 365/Microsoft 365 environments and applications
- 3+ years of providing first-level support to end users
- Experience with Active Directory, offering day-to-day user support
- A foundational understanding of networking and the ability to troubleshoot network issues
- Basic knowledge of scripting languages to assist with automation tasks
- Experience with Zoho ManageEngine administration
Support Requirements:
- Ability to provide after-hours, 24x7 support one week per month
Key Skills & Attributes:
- Strong written and verbal communication skills
- Ability to quickly learn and adapt to new technologies and applications
- Motivated team player with a focus on providing excellent support to a broad user base
- Demonstrated ability to effectively multi-task under pressure, managing multiple priorities and projects simultaneously
If you're looking for an opportunity to grow your IT skills while making an impact in a dynamic environment, we'd love to have you on our team!