RIGID is committed to providing quality construction services to our client base located throughout the Gulf Coast Region of the United States. We specialize in all phases of early work, site development, soil stabilization, material supply and installation, marine construction, and underground piping systems. RIGID has assembled a team that has decades of combined experience in the execution of sitework/civil and marine projects throughout the Gulf Coast region of the United States.
IT Specialist
JOB SUMMARY
The Information Technology Specialist shall provide Tiers One and Two support for RIGID's IT requests and resolve technology issues in an expedient manner. You will liaise with our third-party Information Technology partner to ensure our IT infrastructure is managed appropriately.
PRIMARY RESPONSIBILITIES
- Work with RIGID's third-party IT solutions company to maintain alignment and support solutions.
- Set up, image, configure and maintain company desktops, laptops and mobile devices including conference room equipment.
- Prioritize and provide support to executive leadership within the organization.
- Help business operations utilize information systems to improve efficiency.
- Provide local and remote end-user support for all computer related applications.
- Configure, test and troubleshoot network connectivity for local and remote computers.
- Manage user account information and permissions (Active Directory / Exchange).
- Prioritize, respond to and update IT support tickets.
- Maintain, analyze, and repair hardware and software systems.
- Maintain and monitor IT inventory.
- Assist internal IT groups in support of the local IT infrastructure.
- Advocate, adhere to, and draft IT policies.
- Represent the local IT team and the business as the point of contact for IT projects.
MINIMUM QUALIFICATIONS
- Bachelor's degree or minimum 4 years of experience in maintaining computer hardware/software
- Working in a customer-oriented service environment, including Computer imaging, Active Directory, Microsoft Office, Microsoft Exchange (Cloud), IT ticketing system, asset management, printer services, videoconferencing equipment and applications.
- Valid U.S. drivers' license.
- Ability to travel to RIGID locations for IT support as necessary