Information Technology Support Specialist
: Job Details :

Company Description

Health Extension Pet Care is dedicated to providing the highest-quality holistic pet foods at competitive prices. By focusing on the finest ingredients, we ensure pets receive the nutrition they need while helping retailers thrive. We operate out of our 55,000sf facility in Hauppauge, NY.

Role Description

This is an ON-SITE part-time (to full-time) role for an IT Support Specialist at Health Extension Pet Care in Hauppauge. The IT Support Specialist will be a tech-savvy individual with a knack for solving problems under pressure providing technical and help desk support

Key Responsibilities

• Troubleshoot Systems & Resolve technical issues
• Monitor and maintain integrations and plugins to ensure efficiency
• Collaborate with Phone and Remote Support
• Implementation of new technology projects
• Assist the team with IT questions and issues
• Maintain Salesforce database (preferred)

Qualifications

• Patience and persistence, especially when working with external support
• Familiarity with ERP systems and software integrations
• Strong problem-solving abilities
• Excellent communication skills
• Previous experience in a similar role is preferred