Location: Des Moines,IA, USA
Are you a tech-savvy professional with a passion for operational excellence? The Department of Administrative Services (DAS) is seeking an Information Technology Support Worker 3 to join our dynamic team. This role offers the opportunity to make a meaningful impact by supporting state enterprise-level print operations while maintaining the highest standards of data security and efficiency. If you're ready to take your IT expertise to the next level, this is the role for you!
Position Details:
* Schedule: 2nd Shift, Monday - Friday, 4:00 P.M. - 12:30 A.M.
* Location: Capital Complex - Des Moines, Iowa
What You'll Do:
Information Technology Support
* Ensure seamless transfer of print files from mainframes and other data sources.
* Troubleshoot data transfer issues and coordinate resolutions with agencies and vendors.
* Validate print data accuracy, form specifications, and adherence to security protocols.
* Obtain and maintain required print-related certifications (e.g., iGENS, IRS).
Print Operations Management
* Operate high-speed, high-volume digital printers to meet customer print job requests.
* Load paper stock, configure printers, and monitor job progress for quality assurance.
* Perform operator maintenance, address technical issues, and coordinate service calls.
* Maintain accurate logs for impression counts and waste destruction.
Team Collaboration & Customer Service
* Build strong relationships with customers, vendors, and team members through timely and professional communication.
* Participate in team meetings, cross-train coworkers, and contribute to projects and work groups.
* Provide quality control of printed materials and ensure they meet customer specifications.
Print Delivery Support
* Operate finishing equipment such as folders to prepare materials for distribution.
* Deliver completed print jobs to customers and provide additional support as needed.
This position requires handling confidential information, so the selected candidate will be required to have a Federal background check performed.
Benefits:
At the State of Iowa, your well-being and career growth matter. As part of our team, you'll have access to a comprehensive benefits package, including:
* Paid Time Off: Enjoy vacation, paid holidays, and sick leave with no limits on sick leave accrual.
* Health Benefits: Choose from excellent health, dental, and vision insurance options.
* Retirement Plans: Secure your future with IPERS retirement and deferred compensation plans.
* Flexibility: Access flexible spending accounts for medical and dependent care expenses.
* Life Insurance: Benefit from free life insurance coverage.
* Support Programs: Utilize employee assistance and discount programs for added peace of mind.
To learn more about the benefits of working with the State of Iowa, visit our benefits page.
We Value Diversity
At DAS, we are committed to fostering an inclusive environment. We encourage individuals from all backgrounds to apply and bring their unique perspectives to our team.
Your Next Step
If you're a motivated IT professional looking for a role where you can make an impact, grow your skills, and contribute to the success of state operations, we want to hear from you!
Apply today and start your journey with DAS!
Explore the Distinctive Culture of DAS: Why Choose Us?
Are you ready to uncover the unique qualities that make the Department of Administrative Services (DAS) an exceptional workplace? Dive into our recruitment page to explore what sets DAS apart, join our Talent Network for the latest job opportunities, discover the outstanding benefits offered by the state, and receive personalized support to navigate the State's hiring process. We're excited to welcome you aboard and see how your talents can contribute to the success of our team!
The equivalent of two years of full-time clerical work experience in a data processing environment;
OR
the successful completion of a recognized one-year training program in data processing;
OR
employees with current continuous work in the state executive branch that includes the equivalent of twelve months of full-time experience as an Information Technology Support Worker 2 shall be considered qualified.
For additional information, please click on this link to view the job description.