Job Title- Information Technology Systems Support Specialist Req Id- 24-150664 Duration: 6 + months Location: Rancho Cordova, CA (Onsite)
- Seeking an individual to perform a wide range of advanced system support duties in a support desk/applications/desktop/field environment.
- Candidate would provide effective support for enterprise, client/server, desktop computer systems, network systems and business applications along with providing information technology support to Department of Human Assistance specific applications.
Candidate should have the ability to:
- Operate, maintain, and perform repairs on information technology equipment and software.
- Perform complex duties related to troubleshooting, configuring, performing diagnostics and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests
- Operate, maintain and perform repairs personal computers and peripherals
- Assist with imaging, set up, and deployment for a PC/Laptop telework deployment and monitor upgrade throughout the Department of Human Assistance.
- Provide 2nd level help desk support
- Lift equipment that weighs up to 50 pounds
- Have a valid California Driver's License, Class C Candidate should have the knowledge of:
- Microsoft Operating systems including Windows 10; Windows 11 a plus
- Microsoft 365 products
- Imaging software and automated imaging processes
- Principles and practices of customer service
- Principles and practices of troubleshooting computer system hardware and software problems