Information Technology Technician II
: Job Details :

Salary: $58,030.00 - $69,528.00 Annually Location : Del Rio, TX Job Type: Full-time Job Number: USDC 24-30 Agency: Information Technology Division: Del Rio Opening Date: 08/26/2024 Closing Date: Continuous Position Overview The Office of Information Technology for the United States District Court, United States Probation Office, and United States Pretrial Services Office for the Western District of Texas is currently seeking qualified applications for the position of Information Technology Technician II in Del Rio, Texas. The incumbent will provide technical support and assistance to Judges and court personnel within the three Court Units. Responsibilities

• Provides first and second tier support to end users for workstation and server hardware through help desk requests and customer inquiries;
• Analyzes, logs, tracks and resolves software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet district needs;
• Performs troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous function. Recommends course of action and implements as approved;
• May coordinate with personnel in network services, server infrastructure, and/or applications development to restore service and/or identify and correct technical problems;
• Assists in appropriate level software installations, patches and upgrades to maintain system integrity and security;
• Supports data recoverability through system backups and database archive operations;
• Coordinate appropriate level database troubleshooting to ensure improvement in system reliability and performance;
• Develops and maintains appropriate system documentation;
• Escalates more complex problems to subject matter experts as necessary;
• Performs all other related duties as assigned.

Qualifications & Preferred Qualifications

• 3+ years of desktop support, customer support and/or helpdesk experience;
• 3+ years of experience with Microsoft Operating Systems in a support role;
• 3+ years of hands-on experience with end-user support processes for workstations, servers, mobile devices and related;
• High level knowledge of data center hardware (i.e. UPS, cabling, switches, etc.);
• High level knowledge of Microsoft Office productivity applications;
• Ability to communicate professionally both verbally and in writing with all levels of district personnel from judges, executives, coworkers and front-line end users;
• Professional appearance and demeanor;
• Flexibility to work any hours, sometimes with short notice;
• Ability to work effectively in a stressful environment;
• Exceptional attention to detail;
• Ability to multitask, prioritize and organize workload based on management direction;
• Ability to work self-directed with minimal supervision.

Physical Requirements:

• Frequently moves computer and audio/visual equipment weighing up to 50 pounds for cyclical replacement, office moves and other Court needs;
• Frequently positions self to maintain computers, audio/visual equipment and/or network equipment throughout the building, including under the desks and in the IDF rooms.
• Occasionally ascends/descends a ladder to install/repair network cabling or audio/visual equipment.

Preferred Qualifications:

• Bachelor's degree or above in related field
• Experience with Active Directory, Splunk, VMWare, Cisco products, KACE Systems Management Appliance (SMA), Microsoft Deployment Toolkit (MDT), Windows Deployment Services (WDS), SharePoint Online are a plus;
• Support experience with iOS devices
• Support experience with Audio/Visual technology

Application Procedure Qualified candidates may apply by submitting a cover letter (include location preference), detailed resume, salary history, e?mail address, and a daytime phone number to: www.txwd.uscourts.gov > Court Info > Jobs > Current Employment Opportunities & Online Application. The United States Courts reserves the right to modify the conditions of this job announcement, or to withdraw the announcement, any of which may occur without prior written or other notice. More than one position may be filled from this posting. In the event that a position becomes vacant in a similar classification, within a reasonable time of the original announcement, the Court Unit Executive may elect to select a candidate from the applicants who responded to the original announcement without posting the position. The Court is not authorized to reimburse travel expenses for interviews or relocation. This position is subject to mandatory electronic direct deposit of salary payments. All applicants must be a U.S. citizen or must be a lawful permanent resident (i.e., green card holder) and seeking U.S. citizenship. Applicants are advised that false statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Employees of the U.S. Courts serve under Excepted Appointments and are considered at-will employees (except for probation officers who may be removed for cause). All employees are required to adhere to the Code of Conduct for Judicial Employees (available for review upon request). Applicants scheduled to interview should advise the Human Resources staff if any accommodation is needed. The United States District Court is an Equal Opportunity Employer The federal Judiciary provides a generous benefit package, which includes:

• Retirement Benefits:
  • Federal Employes Retirement System (FERS) Basic Benefit Plan
  • Thrift Savings Plan (TSP) - 401k styled program with up to a 5% government match
  • Social Security

Paid vacation and sick leave

11 paid federal government holidays

Optional Benefits:

• Health, dental, vision, life, and long-term care insurance options
• Flexible Benefits Program offering medical care, dependent care, and parking reimbursement
• Employee Assistance Program
• Flexible work schedules and telework, depending on location and position
• On-site gym, depending on location

For additional information regarding benefits, go to 01 Do you have a Bachelor's degree from an accredited college or university?

• Yes
• No

02 If applicable, please enter your field of study. 03 Do you have 3 or more years of desktop support, customer support and / or helpdesk experience?

• Yes
• No

04 Do you have 3 or more years of experience with Microsoft Operating Systems in a support role?

• Yes
• No

05 Do you have 3 or more years of hands-on experience with end-user support processes for workstations, servers, mobile devices and related?

• Yes
• No

Required Question