The Information Technology Technician (ITT) provides technological and information system-oriented support. The ITT is functionally responsible for the day-to-day operations in areas of IT, oversight of all corporate office and retail location Information System functions, and safeguarding the assets of the company. Because the Beck organization comprises diverse businesses, the ITT may have specific areas of expertise and thus may be assigned specific duties. This position will have access to information that is confidential and is responsible for keeping this information private from the public and from other individuals within the company. Duties and Responsibilities
- Communicates with the Information Technology Coordinator on assigned IT projects.
- Follows the daily project schedule developed by the Information Technology Coordinator.
- Maintains the company's IT systems hardware and platforms or ensures that necessary maintenance and upgrades are being done accordingly.
- Requires users to submit service requests through the company's work order system so that all requests can be evaluated, prioritized, and assigned.
- Evaluate connectivity issues, equipment, and software.
- Set up equipment for new users.
- Ability to run ethernet cable and terminate.
- Provide technical support either by phone, remote access, or site visits as needed.
- Act as a liaison between sites and internal IT support staff to assure accurate problem interpretation.
- Maintains friendly, cooperative relationships with other Beck personnel.
- Participates in safety programs as required by Beck procedures.
- In conjunction with the Information Technology Coordinator, assists the overall maintenance and upkeep of anything related to technology, information systems, or other projects deemed necessary to enhance the company's performance and profitability.
- Regular travel is required to local locations to provide support.
Requirements
- Associates degree or 2+ years of experience in an IT-related field
- Ability to safely climb ladders up to 8 feet and inspect equipment
- Valid driver's license
- A strong desire to succeed