Our IT Technician is responsible for providing critical support to end users, addressing challenges with computer hardware, software, and company devices. This individual will troubleshoot technical issues efficiently and effectively, ensuring seamless operations and contributing to a productive work environment. The IT Technician position is integral to maintaining the company's technical infrastructure and delivering exceptional service to all team members.
**This is an in-office position requiring the individual to report to the office daily, Monday to Friday.**
Essential Job Functions: (The reason this job exists is to perform these functions. These functions are performed regularly, seriously impacts other jobs, and there are a limited number of employees whom performance of the function can be distributed.)
- Provides technical support in a professional manner to customers by researching and answering questions; troubleshooting problems; maintaining hardware performance and documenting and closing tickets efficiently
- Complete tasks via email or ticket system to troubleshoot equipment hardware and software problems
- Setup computers and install desktop software applications, and test network connections to ensure proper functioning of computer systems
- Respond to escalated request from help desk for issues related to computers, phones, printers, faxes, and scanners
- Handle daily technical support activities on desktop support, data network and server management
- Interact with staff on desktop problems to ensure customer satisfaction and resolution
- Ensure that tickets in the system queue are being completed in a timely manner
- Assist with and update assigned support service requests
- Collaborate with IT System and Network Manager to purchase computer items through the purchasing and supplies department
- Work on IT projects (independently or with collaboration from others)
- Occasionally work after hours and/or on weekends
- Required to be onsite
- Must be fluent in Spanish
- Perform all other duties and/or projects as assigned by a supervisor or manager
Essential Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Education/Certification: High School Diploma or equivalent work experience may be accepted.
Qualifications Required:
- 1-2 years of experience in a help desk or IT support role
- Experience with IT ticketing systems
- Must be bilingual, proficient in English and Spanish
- Strong understanding of computer hardware, software, and networking fundamentals
- Proficiency in the Microsoft 365 admin center for user and group management
- Experience with Patch Management and software updates
- Imaging experience for setting up and configuring new workstations
- Active Directory experience, including user account management and permissions
- Ability to troubleshoot tier 1 network and connectivity issues with minimal supervision
- Excellent customer service skills with a focus on resolving end-user issues efficiently
- Ability to multi-task in a fast-paced environment
- Strong organizational and prioritizing skills
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