Location: Atlanta,GA, USA
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.
The Mac Infrastructure Ops Engineer is an important member of our End User Compute support and engineering organization, providing technical leadership and level 3 technical support for Mac related issues, working alongside other tech leads and meeting regularly with our vendors, like Apple, JAMF, etc. to provide technical guidance and direction. SCION Position
Mac Systems Administration and Operations
* Provides backend configuration, maintenance and support for workstation and security applications including but not limited to Jamf, Apple Enterprise Services and Apple ABM.
* Plan detailed requirements for new and changing infrastructure services
* Build and prepare packages for automated deployment and self service
* Builds and test pilot versions for new and changing services
* Creates solution documentation for Global Help Desk support of end users
* Provides senior technical troubleshooting incident and problem resolution for endpoint services platform offerings
* Review Service-Now tickets related to Jamf/Mac and update in a timely manner.
Security and Partnerships
* Manages overall security frameworks and practices as they pertain to desktop services and integrated technologies such as Zscaler, Antivirus, etc.
* Maintain appropriate balance with security and usability, including working with teams to adjust appropriate policies.
* Partners with client and portfolio owners to assist with technology implementation initiatives across business services
Leadership and Learning
* Actively stay up to date on the latest technologies and solutions, including internal/external learning and research.
* Create endpoint reports for stakeholders as requested.
* Evaluate advanced requests for feasibility and provide appropriate guidance.
* Provide coordination for architecture of systems, including providing feedback on project requests and timing.
Qualifications & Experiences
* Minimum of 7 years of experience in administering Jamf, Intune, or other MDM solutions for Mac endpoints
* 3+ years' experience in identity and access management
* Advanced scripting knowledge (bash, python, etc.)
* Experience dealing with security incidents
* Ability to prioritize based on criticality
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.