Essential Duties and Responsibilities: The Housekeeper is responsible for cleaning guest rooms and public areas in a timely manner, while holding the Forbes Standards protocol.
- Performs cleaning duties in all guest areas and back of house.
- Consistently offers professional, friendly, and engaging service.
- Ensures housekeeping departmental standards are followed and is familiar with correct guestroom cleaning procedures.
- Responds timely to guests' special requests for miscellaneous items like cribs, extra towels, etc.
- Maintain inventory of necessary supplies
- Assists other departments when needed to ensure optimum service to guests.
- Maintain regular attendance in compliance with Inn at Lost Creek standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag when working.
- Comply at all times with Forbes standards and Inn at Lost Creek regulations to encourage safe and efficient hotel operations.
- Walk assigned floors at beginning and end of shift; remove newspapers, trays, trash and/or linens and note any areas that need immediate cleaning
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Use daily checklist to complete projects listed below as assigned.
- Halls
- Elevator landings
- Housekeeping closets
- Linen and trash removal from rooms
- Restocking clean linen to closets
- Room Calls
- Stripping rooms
- Dusting furniture
- Other projects as assigned by management
- Practice safe work habits to ensure safety to guests, fellow employees and self.
- Handle items for Lost and Found according to the hotel standards.
- At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
- Report maintenance issues to Housekeeping Supervisor/Manager.
- Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
- Vacuum guest corridors.
- Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.
- Attend meetings/training as required by management.
- Other duties may be assigned.
Supervisory Responsibilities: This position has no Supervisory Responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High School diploma or equivalent and/ or experience in hotel industry or related field preferred.
Language Skills: - Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to convey information and ideas clearly
- Able to communicate by radio.
Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
Reasoning Ability: - Ability to deal with standardized situations with only occasional or no variables
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
Computer Skills: No computer skill necessary.
Other Qualifications: - Must be able to work nights, weekends, holidays and overtime.
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must routinely meet deadlines.
- Must be able to multi-task.
Physical Demands: - Flexible and long hours may be required
- Medium work- Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift
- Must be able to function effectively at elevations of 10,000 feet or higher.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to fumes or airborne particles. The employee is frequently exposed to wet and/or humid conditions; moving mechanical parts; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually moderate. The pay rate for this position is $18.50. Benefits include paid sick leave, ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts