INSIDE SALES ASSOCIATE
: Job Details :

/ / Inside Sales Associate **Location:** Atlanta, GA US **Additional Locations:** Atlanta, GA, US **Job ID:** R-69234 **Time Type:** Full time **JobType:** FullTime **Relocation:** No **Post Date:** February 25, 2022

**Inside Sales Associate**

This position is part of the North America Operating Unit (NAOU) Sales Organization and is responsible for advancing the customer relationship through proactive account management and sales of complex volume driving initiatives established by the Zone Sales and Chief Customer Office Account Teams.

The Inside Sales Associate will support and/or sell against a portfolio of accounts that requires complex phone sales interactions and strong collaboration with the assigned account teams. This role is an individual contributor and is directly responsible for achieving individual performance metrics and account team metrics as assigned.

This role will need an individual who is flexible to changing work environments and has an ability to identify and quickly assess opportunities. This individual must have the ability to demonstrate the value of Coca-Cola through words, actions and by example fosters an environment that reflects the values of the company. This individual must have the ability to handle complex customer interactions via telephone sharing and adopting best practices. Developing self and others to improve performance in current roles and to prepare for future roles.

**Responsibilities:**

Complete proactive customer contacts via the telephone to key decision makers to build relationships and gain their support and commitment to execute initiatives and sales programs.

Conduct regular business reviews with customers to monitor relationship, re-affirm strategies, steward the business, create operational and personal value for the customer.

Identify opportunities consistent with the objectives, priorities and strategies of assigned customers through discovery (e.g., Account Diagnostic, observation, analysis of customer data, marketplace sales data, conversations with customer) to prioritize potential focus area(s).

Receive telephone calls and communications from customers in order to drive sales, solve customer problems and or requests. (Make outbound calls)

Coordinate implementation of agreed upon activities (e.g., mechanical service, installation, business building initiatives, distribution activities) within geographical responsibility in order to execute plan.

Participate in contract negotiations/re-negotiations with customer and Coca-Cola System to formalize the agreement.

Manage customer marketing reimbursements and local store funding programs to drive business results.

Accurately capture customer interactions through current CRM systems.

Manage individual performance to ensure effective and efficient customer contacts to successfully sell sales initiatives.

Achieve all key performance metrics.

Provide feedback to Inside Sales Team leadership on potential opportunities to improve individual and team performance.

Develop and ensure execution against an Individual Development Plan to ensure personal development and career growth within NAOU.

**Requirements:**

Bachelors Degree or experience equivalent Required

1+ years frontline sales experience required

Experience in effectively communicating with and influencing customers.

Proven ability to problem solve and provide viable solutions based on customer and company needs.

Proven ability to provide quality Customer Service

Strong verbal and written communication skills.

Effective collaborating skills.

Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions.

Strong time management and organizational skills. Able to manage time, establish priorities and accomplish objectives.

Advancing the Customer Relationship: Ability to facilitate and accelerate the business relationship based upon an understanding of the customer. Includes the ability to actively listen and engage in conversation with customers to uncover relevant information, resources and solutions

Customer Relationship Transition: Ability to develop and maintain business to business relationships and transfer personal equity.

Consumer Focus: Demonstrating understanding of how one's actions and/or work impacts the Company's relationship with consumers.

Computer Capability: Ability to use information tools (i.e., Salesforce, Design Machine, CokeSolutions.com, National Sales Tool Kit, Matrix/MFE, Microsoft Outlook Applications, KO Tickets) to obtain the needed information to evaluate performance and access relevant data.

**Additional Activities/Responsibilities Can Include:**

* Contract negotiations

* Work with CAT team, Finance and other cross functional teams to execute new and renegotiated contracts

* Selling, processing and installing CCFS

* Resolving service issues with up to $200 credit

* Approving reimbursements and resolving customers issues

* Authorizing account transfer requests

* Steward work in Zone and Account Team meetings

* Need to flex the work week to accomplish tasks at hand like inputting FET docs, taking customer calls and/or participating on account team calls after normal hours

* Build customer presentations

* Potential travel to customer events, training and sales conferences

**Travel:** Occasional travel for training in Atlanta and/or potential customer meetings, estimated to be less than 5% per year.

**Location:** Atlanta preferred but open to Virtual (Home based).

Skills:

Building Relationships; Relationship Building; Customer Contacts; Business Relationships; Account Management; Microsoft Excel; Customer Interactions; Sales; Project Management; Microsoft Office; Customer Marketing; Teamwork; Inside Sales; Negotiation

**Our Purpose and Growth Culture:**

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to whats possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors curious, empowered, inclusive and agile and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

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