Inside Sales / Customer Service Rep
: Job Details :

XS Scuba, a leading global scuba diving equipment supplier, is seeking a Customer Service Representative with an optimistic, team-oriented attitude. XS Scuba prides itself on its customer service and commitment to the scuba industry.

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.Position Description:

The Customer Services Representative will be responsible for providing inside-sales and after-sales support. The primary function of Customer Services is supporting our dealer base through strong communication and attention to detail. Duties include a high volume of phone calls, order entry/maintenance, coordination of freight truck deliveries, and various follow-through activities to support multiple businesses under the XS Scuba umbrella.

XS Scuba is committed to its employees, who are expected to be customer and organization-focused while prioritizing a work-life balance. This job is an office-environment position located in Santa Ana, CA. This is a full-time, 40-hour workweek position M-F with benefits available after a 90-day probationary period.

Primary Responsibilities:

Provide a high level of customer support by ensuring customers' requests are understood and addressed quickly.

Perform upselling and cross-selling to dealers, including new products, replacements for discontinued or unavailable items, special promotions, or closeout offers.

Manage a high volume of incoming calls and e-mails to ensure timely processing of sales orders and return requests.

Utilize freight shopping software to determine the best means to ship orders; schedule freight and route shipments.

Balance and shift priorities between customer emails, phone calls, and other inquiries.

Provide customers with accurate pricing and availability of products.

Follow up on customer orders and provide expected delivery dates.

Check inventory control.

Expedite or trace missing or delayed shipments by working with production, sales, warehouse, and other departments.

Perform various clerical duties, including filing and record retention.

Requirements:

Must be able to effectively prioritize, multi-task, and work well as part of a team.

Proficiency in MS Office Suite (Excel, Word, and Outlook).

Experience in order processing and customer service is a plus.

Excellent verbal and written communication skills.

Detail-oriented with excellent organizational and interpersonal skills.

Ability to adapt quickly in a fast-paced environment.

Experience working with Sage 50 or other ERP systems.

High school diploma or equivalent.

Scuba certification is a plus!

XS Scuba is committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

If you are excited about this opportunity and joining the XS Scuba Team, please apply! No agency candidates, please.

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