INSIDE SALES CUSTOMER SERVICE REPRESENTATIVE
: Job Details :

At American Alarm & Communications, Inc., our only mission is to protect people, their homes, and businesses with electronic security systems and 24-7 alarm monitoring. Everyone in our company contributes to that mission by doing their job effectively. Today we are recruiting for an experienced Inside Sales Customer Service Representative for our Arlington, Massachusetts location.

Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.Summary Of Duties And Responsibilities

Duties include but are not limited to the following:

Making sure customer cancellations are coordinated effectively to minimize possible loss to recurring revenue.

Ensuring overall profitability in controlling company attrition rates.

Seeking to re-sign new customers moving into locations with existing systems.

Seeking to sell new installed systems.

Assuring customer satisfaction by servicing client needs and representing the company's products and services in a clear and positive manner in accordance with company policy.

Retain & Re-sign

• Retention of customers, save canceling clients, re-sign existing systems and clients.
• Help Retention with incoming telephone calls related to cancellations of recurring services.
• Work with management to ensure accurate accountability of all cancellations, saves, and resigns.
• Assist clients when needed. Create Incidents when necessary to appropriate team for final resolution.
• Maintain confidential information related to client transactions, including pricing, problems with equipment and installation.
• Develop and maintain good relationships with prospects and clients.
• Keep Retain & Resign written procedure up to date.
• Check In Calls/Welcome Calls on existing and newly acquired accounts.
• Assist with Contact Verification Clean Up projects.

Sales

• Assist Sales Administration team with incoming sales leads and scheduling sales appointments according to policies established under the supervision of the sales director.
• Assist salespeople with preparing quotations.
• Assist sales team, as needed with various administration tools.
• Compile and produce sales reports as needed.
• Communicate & cooperate with all members of sales/marketing team.
• New Business Development / Telesales tasks as needed.

Experience

This position requires an effective listener/communicator who is also a highly responsible team-oriented individual. Must prioritize and plan work activities using time efficiently. Understands business implications of decisions, displays orientation to profitability, demonstrates knowledge of market and competition, aligns work with strategic goals. Follows policies and procedures and completes administrative tasks correctly and on time, supporting the organization's goals and values.

Education

Desirable education requirements: Four-year college degree and three to six months related experience and/or training; or equivalent combination of education and work experience. Candidate must be highly proficient with software applications such as Microsoft Outlook, Excel, and Word.

Benefits

American Alarm team members have a comprehensive benefits program that includes medical, dental and vision insurance coverage; 401k plan with employer matching contributions; Flexible Spending Accounts (FSA); life insurance, supplemental life, and AD&D insurance; short-term and long-term disability insurance; paid vacation, personal and holiday time.

Family business

We've been at this for 51 years, still family-owned, and the first employee we hired is still with us. That tells you something about how we value people, and how our employees value working here.

Americans With Disabilities Act

American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

American Alarm & Communications, Inc. is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected under applicable law.

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