Job DescriptionJob Description
IMMEDIATE SUPERVISOR: Store Manager
BASIC FUNCTION: responsible for representing the company in developing excellent customer relationships with all existing and potential customers through informative, efficient and friendly service.
RESPONSIBILITIES (other duties may be assigned as needed):
- Follow up on quotes, outstanding orders, etc
- Develop, lead and expand existing accounts
- Provide a high level of customer service to ensure clients complete satisfaction
- Develop relationships with customers responding to their questions efficiently and courteously
- Process orders in person, on phone or via email
- Efficient communication with dispatcher coordinating delivery requests to ensure efficiency and customer satisfaction
- Discussing features and benefits of products and services
- Determining customers' needs and recommending appropriate products and solutions, up-selling additional products and supplies for each job
- Answering incoming phone calls and emails to assist customers in a timely manner
- Accepting payment and applying it to the appropriate customer account
- Reordering products to keep the store and warehouse shelves well stocked
SKILLS, KNOWLEDGE & ABILITIES:
- Ability to read, write, and speak in English
- Able to complete basic math and measurement skills
- Proficient with Microsoft Office products
- Building material knowledge and or experience, preferred
- Detail oriented
- To be self-motivated and have a strong work ethic
- Ability to work independently and within a team setting
- Communication (verbal communication, persuasive impact, listening, written communication)
PHYSICAL DEMANDS
- Ability to lift, carry, and otherwise transport work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs
- Ability to stand and sit, climb or balance, and stoop, kneel, crouch, or crawl.
- Manual dexterity.
- Ability to talk and hear.
Monday - FridayRotational Saturdays 7a-12p**This is not a remote work position**45+