About Us:
Since 1957, Fenco Solutions has been a leading provider of American-made workspace furniture and accessories. We specialize in delivering comprehensive solutions, including design, installation, and project management services, to a diverse range of industries such as healthcare, education, banking, retail, restaurant and more. Our commitment to quality and customer satisfaction has established us as a trusted partner in transforming work environments across the United States.
Position Overview:
Fenco Solutions is seeking a proactive and detail oriented Inside Sales Manager to join our dynamic and growing team. The ideal candidate will play a pivotal role in driving sales success by managing the day-to-day responsibilities of customer accounts, ensuring smooth project progression through the sales life cycle, and acting as a vital liaison between internal departments, including purchasing, procurement, production, and shipping. This position demands a results-oriented individual, that is focused on both internal and external customers, with strong organizational skills and a knack for fostering cross-functional collaboration. This position is onsite in our Louisville KY location.
Key Responsibilities:
Customer and Account Management:
- Serve as the primary point of contact for customers, building strong and long-lasting relationships.
- Respond to customer inquiries, provide timely updates, and resolve issues to ensure satisfaction.
- Maintain and update customer records, including order histories and preferences.
- Collaborate with customers to identify their needs and propose tailored solutions.
Sales Life Cycle Management:
- Oversee the end-to-end sales process in collaboration with internal teams, ensuring timely and efficient progression of projects and jobs.
- Prepare and review quotes and sales orders, and review invoices with attention to detail.
- Monitor sales pipelines and ensure alignment with business goals.
- Track and report on project milestones, proactively addressing any delays or roadblocks.
Cross-Functional Collaboration:
- Act as a liaison between the sales team and internal departments to ensure seamless project execution.
- Work closely with purchasing and procurement to confirm material availability and lead times.
- Coordinate with production teams to align project schedules and address any manufacturing constraints.
- Communicate with shipping to guarantee on-time delivery and resolve logistical challenges.
Operational Excellence:
- Utilize CRM systems to track sales activities and maintain up-to-date project statuses.
- Analyze sales data to identify trends, opportunities, and areas for improvement.
- Develop and implement process improvements to enhance efficiency and customer experience.
Qualifications:
- College degree in Business Administration, Sales, or a related field (or equivalent experience).
- Proven experience in sales, account management, or project coordination, preferably in a manufacturing or industrial setting.
- Exceptional communication and interpersonal skills.
- Strong organizational and multitasking abilities, with attention to detail.
- Proficiency in CRM software and Microsoft Office Suite.
- A team-oriented mindset with the ability to foster cross-departmental collaboration.