Job DescriptionJob Description
Position Purpose: The role of Inside Sales Support is to provide sales leads and sales support to the Service Sales Representative. In this role, you will determine needs and provide solutions that solve the customer's issues and generate a high rate of referral-based sales.
Employment at Will: Nothing herein is intended to create a contract of employment or to guarantee employment for a definite duration.
Hoffman Mechanical Solutions, a division of Hoffman & Hoffman, Inc., is a company focused on being #1 in the HVAC industry in providing the most innovative HVAC solutions through superior design and customer service.
Inside Sales Support Essential Duties and Responsibilities:
- Mine information to help sales staff be successful.
- Prepare estimates and quote letters for sales staff as needed.
- Drive new sales for the company in a professional manner consistent with the company's integrity and customer-care standards.
- Determine needs and then provide solutions that solve the customer's issues and generate a high rate of referral-based sales.
- Assist with the preparation of sales presentations, as outlined in company selling process, using approved company presentation materials and methods.
- Educate potential customers on value.
- Refine communication skills and improve customer satisfaction processes.
- Participate in training as requested and needed
- Must demonstrate learning-retention and field-level application of knowledge and skills attained from all trainings provided
- Transfer all required information / communications after the call based on company process standards, this includes all pictures of the job and all necessary notes, drawings etc., to adequately communicate the job to the operations department in order for them to make the perfect installation; completing required sales reporting; being available to answer questions that may arise; and returning to completed jobs for quality checks, plant referral seeds
- Follow company procedures for generating referrals
- Participate in sales meeting
- Represent the company in a professional manner consistent with the company's integrity and customer-care standards
- Other duties as assigned
Education and Experience:
- 2+ years' experience in inside sales/account management preferably HVAC, Construction or Service
- Bachelors Degree (preferably in engineering, math, or the sciences)
Required Knowledge, Skills and Abilities:
- Strong verbal and written communication skills (via phone, email and in-person)
- Excellent organizational skills with an ability to think proactively and prioritize work
- High attention to detail and accuracy
- Professional appearance is a must
- Must be mechanically inclined and possess a strong understanding of the psychology of sale
- Solid organizational and sales pipeline management skills
- Excellent customer service skills
- Strong time management skills
- Strong problem solving and analytical thinking skills
- Work independently and with team; consistently meet deadlines.
- Must be well organized and a “go-getter”
- Must be comfortable with all levels of people including all levels of clients
- High Energy – able to manage multiple projects in a fast-paced environment
- Successfully build relationships (including remotely); strong people skills.
- Provide prompt solutions, highly responsive and superior customer service to inquiries and requests
- Ability to effectively use Excel, Word, Outlook, and basic computer skills or the ability to learn them quickly
- Must possess a valid drivers license
Physical Demands
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the individual, will be required to visually inspect all areas of customer sites, this requires the use of step ladders and occasionally lifting up to 30lbs
- Use of sight, touch and hearing senses will be required including but not limited to close vision, distance vision, color vision, peripheral vision and sense of touch
- Proper PPE may be required in commercial environments (hard hat, safety glasses, ear plugs, safety vest, gloves, and occasionally respirators)
- Occasional exposure to toxic or caustic chemicals, extreme cold, and extreme heat
- Occasional exposure to dusty and confining areas of a commercial space for short periods of time
- Occasional exposure to loud environments
- Work Environment: while performing the duties of this job, the individual is exposed to weather conditions at that time. You will be exposed to dusty and confining areas of a commercial space for short periods of time.
- PPE may be required.
We are 100% employee-owned through an Employee Stock Ownership Plan (ESOP). This is a retirement benefit for our employees that is wholly paid for by the company in addition to 401(k) options for employee contributions. There are approximately 7,000 ESOPs in the United States, governed by the IRS and the U.S. Department of Labor. Research indicates that ESOP companies tend to grow faster in sales and employment. ESOP employees tend to have 2.2 times as much in retirement savings as employees in traditional companies.
This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman Mechanical Solutions.
EOE/Disabled/Veterans