Location: Noblesville,IN, USA
PURPOSE
* The purpose of this position is to provide single point of contact world class support to customers, sales personnel, and all internal operations
in line with corporate objectives.
ESSENTIAL DUTIES
* Work in an Operational Center environment communicating with customers via telephone and email while utilizing a ticket-based system assisting with Order Processing/Maintenance and Product Support.
* Order support to include, but not limited to the following:
* Order Entry and maintenance. (Fax, email, phone, EDI, SMC Customer Connect, Supplier Connect and Specialty Customer Portals).
* Create/Maintain customer Ship To's
* Create/Maintain Customer Contracts (Customer Part Number Cross Reference).
* Quote Management and SPR (Special Price Requests)
Order Inquiry/Expedite.
* Review possible solutions/alternatives in order to meet customer demand.
* Open Order Reports
* Provide assistance on delinquent orders by expediting with Japan and other departments.
* Provide assistance on urgent orders and 24/7 orders.
* Product support to include, but not limited to the following:
* Supply Price and Availability information as necessary.
* Provide product selection, repair kits, offer alternative products, and accessorize for existing products.
* Deliver Catalog or Specification sheets as necessary.
* Provide and review Operation and Maintenance Manuals.
* Part number Identification / Validation and DRG Inquiry.
* Contact related departments as necessary for additional support.
* Assist other team members as required.
* Escalate unresolved issues to the direct supervisor as deemed necessary.
* Attend required training courses to improve technical and/or process knowledge.
* Complete additional assigned tasks as prescribed by supervisor / management.
PHYSICAL DEMANDS/WORK ENVIRONMENT
* Work in a Warehouse / Factory environment to support both customer needs and corporate required projects.
* Sustained posture in a seated position for prolonged periods of time.
* Work in a fast-paced environment.
* Work environment may include noise, cold, heat, and dust.
* Occasionally travel to other SMC and Customer locations.
* Required to lift up to 25 pounds.
MINIMUM REQUIREMENTS
* Bachelor's degree in a related field preferred.
* 1-3 years related experience in Sales, Order Processing Center Environment, Order Processing, or Engineering required.
* Previous experience with Fluid Power a plus.
* Display a professional presence and the ability to effectively communicate (both oral and written) to internal and external customers.
* Thorough knowledge of various computer applications (i.e. Microsoft Office, Internet Explorer, ERP, etc.)
* Ability to be mentored by leading support specialists in the department.
* Strong time management skills with ability to multi-task.
* Effectively work in team or in individual setting to accomplish goals.
* Ability to analyze and solve problems
Other details
* Job Family Sales
* Pay Type Hourly
* Required Education Equivalent Experience
Apply Now
* Noblesville, IN, USA