W&M Fire Protection is a full-service fire protection contractor with complete design, installation, and fabrication capability. W&M has proudly served the tri-state and New England areas for over 30 years and offers a challenging and rewarding work environment.Due to continued growth, we are looking for an Inspection and Service Coordinator to join our team in Plantsville, CT. As the Inspection & Service Coordinator, you will work closely with the customers, keeping them up to date on the job and answering questions regarding the job, and any services or inspections that are needed.JOB RESPONSIBILITIES:
- Maintains job schedule for all field personnel. Scheduling with customers.
- Opens new service jobs in the system, or assist salesperson in opening, to ensure correct information has been entered to accurately bill and maintain the job.
- Assists in obtaining information needed for each job such as, PO#'s, tax-exempt forms, insurance certificates, utilization reports, credit applications and certified payroll information.
- Works closely with the customer concerning updates on the job, questions on invoices and/or the receiving of service calls and emergency calls, if needed.
- Maintains an accurate database, ensuring that all customer information is correct.
- Enters employee and service technicians weekly time into the payroll system, ensuring accuracy.
- Scans and uploads all necessary documents into each customer folders/files within the electronic document storage system.
- Tracking purchase requests and material deliveries for jobs.
- Assists with special projects and other duties as assigned.
- Answer phones.
QUALIFICATIONS/ EDUCATION/ EXPERIENCE REQUIREMENTS:
- Associate degree preferred
- Minimum of 2 years of previous experience in a service department
- Customer service experience
- Strong customer service skills
- Ability to read, analyze, and interpret general business procedures and regulations
- Able to define problems, collect data, establish facts and draw valid conclusions
- Able to use research tools to resolve customer complaints
- Exceptional accuracy to and attention to detail
CERTIFICATES, LICENSES, REGISTRATIONS:
- Valid State Driver License
- Notary a plus
As part of the Davis-Ulmer Family of Companies, we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.Why Choose Davis-Ulmer Family of Companies?
- Competitive Compensation: We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.
- Comprehensive Benefits Package: Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of.
- Strength of the Family: The Davis-Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.
- Backed by APi Group: As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry.
- Long-Term Career Relationships: Many of our employees have been with us for 20+ years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.
- Values Match: We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.
Davis-Ulmer and its subsidiaries are affirmative action and equal opportunity employers, and do not discriminate based on any legally protected status or characteristic. Minority/Female/Disability/Veteran DAVIS-ULMER'S ENDURING PURPOSE: To protect what people value most. Equal Opportunity Employer, including disabled and veterans.