Overview:The Installation Coordinator at TCS plays a vital role in ensuring the smooth execution of installation services. They work closely with the Regional Installation Manager, Installation Technicians, and Assistants to maintain high standards of customer service, manage manufacturing outputs, and support field operations. This full-time, hourly position is based in Aberdeen, MD and requires some travel.
Reports to: Regional Installation Manager
What We Stand For
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that helpour customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.
Here's a peek at what you can expect:
- Competitive health, dental, and vision plans to keep you and your loved ones well.
- 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
- Unique 1equals3 website for easy access to your benefits information and company updates.
- We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
For our full-time associates, we offer even more:
- Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs)
- Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program
- Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
- Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
- Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
- Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.
But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.
Responsibilities:
- Collaborate with the Regional Installation Manager on all installation business aspects.
- Manage and verify the quality and completeness of orders from distribution/manufacturing sites.
- Monitor installation availability and capacity.
- Ensure installers have necessary tools and materials.
- Provide phone support to field technicians and assistants.
- Assist in training and developing new and existing installers.
- Manage daily check-in/check-out of van keys and garage remotes.
- Perform weekly van checks to ensure cleanliness and safety.
- Maintain open communication with the management team and other departments.
- Deliver products to installers and assist with unloading/staging.
- Perform customer installations and service orders as needed.
- Maintain accuracy and competency levels among installers.
- Identify and implement process improvement opportunities.
- Ensure adherence to established policies and procedures.
- Maintain punctuality and a consistent work schedule.
- Handle confidential company and customer information discreetly.
- Perform additional tasks and duties as requested.
Qualifications:
- Ability to embody the TCS brand values: matchless, fun, authentic, team-focused, and life-changing.
- Flexible and positive attitude with a passion for knowledge.
- College degree, preferred.
- 2-5 years of experience in installation/management/contractor relations.
- Able to commute to Aberdeen, MD area.
- Valid driver's license and ability to travel 25% annually, as required.
- Capability to work alertly and safely.
- Proficient in MS Office.
- Commitment to scheduled hours with flexibility for additional hours.
- Effective communication skills, both oral and written.
- Ability to prioritize and focus on high-value tasks
Amount of Time By Activity
%
Weight To Be Lifted Or Force Exerted
%
Standing
50
Up to 10 Pounds
90
Walking
50
Up to 20 Pounds
50
Sitting
0
Up to 50 Pounds
10
Use of Hands
80
Up to 100 Pounds or More
0
Reaching With Hands and Arms
80
Climb and Balance
40
Stoop and Kneel
40
To best perform these responsibilities, employees must be able to communicate face-to-face and on the phone with or without reasonable accommodation.
Clear Vision at 20 Feet or More
Ability to Identify and Distinguish Color
Three-Dimensional Vision, Ability to Judge Distance and Spatial Relationships
The company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.