Installation Technician - Lowell MA
: Job Details :

338 Merrimack St, Lowell, MA 01852, USA Req #699Tuesday, November 19, 2024REPORTING TO: Service ManagerEMPLOYMENT CLASSIFICATION: Non-exempt / hourlyGENERAL SUMMARY:The Installation Technician (I.T.) lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture andfollowing VIP processes to ensure that customers get a different & better experience. An I.T. must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The I.T. is responsible for effective repair and replacement of automotive tires, parts, fluids, and accessories and ensuring these services are done right the first time. An I.T. is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.DUTIES & RESPONSIBILITIES:Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.Provides automotive repair and maintenance services for customers, including but not limited to: Tire Services, Oil Changes, Under hood Services (Batteries, Filters, Bulbs, Wipers, etc.), Multi-point Vehicle Inspections (MPIs), Wheel Alignments and Preventive Maintenance Services.Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.Returns cores, batteries and used tires to designated security areas for appropriate handling.Maintains a minimum average productivity of 50% during any consecutive sixteen-week period.Follows VIP's quality service policies to ensure work is performed in accordance with VIP quality standards.Completes all required training and certification for the position.PERFORMANCE MEASUREMENT:Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours. Minimal come backs, ensuring work is completed properly the first time.STANDARD MANAGEMENT WORK WEEK:SCHEDULE: The standard expectation is 5-day work and 40 hours per week.ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team.REQUIRED QUALIFICATIONS:Knowledge, Skills, and Abilities: Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations. Effectively explain vehicle information to customers, present and respond to questions from coworkers. Diagnose and recommend solutions to basic automotive problems. Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form. Ability to successfully perform required types of automotive services listed above.Minimum Educational and/or Experience Level: One year of related experience in automotive service field. Completion of two-year college or technical school program recommended. Or an equivalent combination of education and experience.Certificates, Licenses, and/or Registrations: Current, valid driver's license issued in state of residence. ASE Certification G1 - Maintenance and light repair recommended. ASE Certification A4 - Suspension & Steering.ACKNOWLEDGEMENT:This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.VIP, Inc is an equal opportunity employer dedicated to a policy of compliance with all federal, State, and local laws regarding nondiscrimination in employment.#J-18808-Ljbffr