ITC Service Group is a 22-year old, wholly owned, AFL Company. AFL provides industry-leading fiber optic products, conductor accessories and fittings, and related services across the globe. ITC technicians take pride in their work, enjoy new technology, and consistently deliver the best in customer service. This long-term opportunity offers a minimum of four weeks of paid training to industry newcomers, competitive pay, and great benefits which include medical, dental and visions insurance, as well as generous PTO, paid holidays and matching 401K. If you are looking for an opportunity to enter the telecom industry and learn from the best, apply now to join our team today!Job Overview: The Fiber Installation Technician (Cable Installer) works both inside and outside the home and is responsible for the installation and complete customer experience of our client's Broadband integrated digital TV, high speed Internet and voice services. Job Requirements:
- Valid state driver's license and non-negligent driving record
- Pass a pre-employment background check and drug/alcohol screen
- Safety restriction weight limit of 275 pounds
- Commitment to providing efficient, quality customer service to both internal and external customers both face-to-face and over-the-phone
- Ability to work well with others to achieve common goals and to foster a cooperative climate
- Ability to work independently in the field with little supervision
- Ability to lift and move
- Comfortable working within attics and placing wiring between walls
- Ability to visually perceive differences in colors
- Ability to perform job activities outdoors in different weather conditions
- Willing to work 4 days / 10 hours per day
Once you are fully trained, you will be able to complete the following types of service tickets:New Service Orders:
- Connecting fiber optic jumpers and drops
- Splicing of fiber drop connectors
- Installation of ONT and power supplies
- Installations may require running or reusing COAX or CAT5 wiring
- Verification of service
Internet Service:
- Installation of Internet hubs and routers
- Configuration of customer-owned computers
- Educating customer about Internet access
- Verification of service
Video Service
- Installations include running COAX cable to TV Boxes
- Running CAT5E cable from routers to network interface modules
- Taking DB loss readings at all splitter points and terminated ends
- Initializing set up box for activation on fiber network
- Programming of remote controls
- Educating customer on video products and services
ITC Service Group ( ITC ), is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. #LI-JR1