Instructional Facilitator/Trainer Job Description
Join us in powering the future of healthcare cost containment
Expion Health has an exciting opportunityfor a Trainer reporting to the Manager of Quality & Training in our Specialty Rx division. Our team of brilliant professionals are continuously expanding the boundaries of the healthcare industry through innovations that intersect data and technology and amplifies human intelligence to result in better outcomes. We need people like you to join in our commitment to drive pure exponential value for our clients and partners.
We are seeking a dynamic and professional Trainer with a strong background in instructional design to join our team. In this role, you will design, develop, and deliver effective training programs that drive employee engagement and enhance learning outcomes. You will work closely with internal stakeholders (employees, quality audit and leadership) to assess training needs, create instructional materials, and facilitate learning experiences that are aligned with business goals. If you are passionate about improving performance through innovative learning strategies, this is the opportunity for you.
Essential Functions:
- Training Delivery & Facilitation: Conduct engaging and effective virtual training sessions for employees at all levels of the organization.
- Instructional Design: Develop customized training programs, courses, and materials based on the needs of the business, utilizing a variety of instructional methods (e.g., e-learnings, webinars, instructor-led sessions).
- Training Needs Assessment: Collaborate with key stakeholders to assess skills gaps and identify training needs across different departments.
- Curriculum Development: Design and maintain comprehensive training curricula that align with business goals and based on proven adult learning principles.
- Evaluation & Feedback: Continuously assess the effectiveness of training programs through feedback, surveys, and performance metrics, and adjust content and delivery methods as necessary.
- Technology Integration: Leverage modern learning technologies and tools (such as LMS platform, multimedia content, and e-learning software) to enhance learning experiences.
- Project Management: Manage multiple training projects simultaneously, ensuring all deliverables meet quality standards and deadlines.
- Collaboration & Communication: Work closely with key stakeholders and subject matter experts (SMEs) to ensure alignment between training programs and organizational goals.
- Continuous Improvement: Stay current with trends in training, instructional design and adult learning methodologies to continuously improve the effectiveness and efficiency of training initiatives.
- Other duties as assigned.
- This position requires 0-5% travel.
Competencies:
- Adaptability & Ambiguity Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture, can comfortably handle risk and uncertainty. Anticipates and effectively handles change. Demonstrates willingness to try new skills and challenging tasks. Accepts changes and readily adapts based on results of actions or impact of the external environment.
- Collaboration & Teamwork Can quickly find common ground and solve problems for the good of all; can represent own interests and yet be fair to other groups; can solve problems with peers with a minimum amount of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
- Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in outcomes; acts with customers in mind.
- Delivering Results Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Excels at identifying goals, developing plans, estimating time frames and monitoring progress.
- Interpersonal Skills Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Initiative Works independently to solve problems. Looks for opportunities to take on responsibility and takes thoughtful risks. Effectively acts on new and ongoing initiatives, objectives and solutions to problems to gain sought-after results.
- Planning & Organizing Manages time and resources effectively to complete assignments. Develops action plans and sets priorities to meet deadlines. Keeps others aware of project or schedule changes. Utilizes resources and gets involvement from others where appropriate.
What You Bring
To be successful in this role you'll need:
- Proven experience in both training delivery and instructional design.
- Strong understanding of adult learning theories and effective instructional techniques.
- Ability to assess training needs, develop customized learning solutions, and evaluate their effectiveness.
- Excellent communication and presentation skills, with the ability to engage diverse audiences.
- Strong project management skills and the ability to manage multiple priorities in a fast-paced environment, adhering to strict deadlines.
- A collaborative mindset and the ability to work well with cross-functional teams.
- A passion for learning and staying current on best practices in the field.
- Strong ethical standards to uphold and foster a culture of confidentiality and integrity.
- A desire to push your skills and development to manage ambiguity, be adaptable, and cultivate innovation.
Required Experience:
- Minimum of 3 years of experience as a professional Trainer, with at least 1 year focused on instructional design.
- Proven track record of creating and delivering both instructor-led and e-learning training programs.
- Strong understanding of adult learning theories, instructional design models (e.g., ADDIE, SAM) and training evaluation methodologies (e.g., Kirkpatrick's Model).
- Proven experience working in a fully remote or hybrid work environment.
- Excellent communication skills, with the ability to engage and motivate remote learners effectively.
- Self-motivated, with strong time management and organizational skills.
- Capable of working autonomously with minimal supervision and within a collaborative team environment.
- Demonstrated strong decision-making, critical thinking and analytical skills.
- Strong technical skills, with proven proficiency in Microsoft Office suite (e.g., Word, PowerPoint, and Excel).
- Knowledge of medical terminology, with experience in health insurance or pharmacy background.
Preferred Education & Skills:
- Bachelor's degree in education, instructional design, human resources, or a related field.
- Experience with learning management systems (LMS) and e-learning authoring tools (e.g., Articulate 360, Captivate, or similar software).
- Familiarity with virtual collaboration tools, such as Zoom, Microsoft Teams, Slack or similar platforms.
- Ability to create engaging and interactive virtual learning experiences.
- Experience with asynchronous learning tools and strategies to support remote training initiatives.
- Strong digital literacy and the ability to troubleshoot technical issues during virtual training sessions.
- Excel working in a fast-paced environment, flexible and adaptable to change.
- Goal oriented, with a high level of integrity and adherence to ethical standards.
- Customer-focused mindset, with a commitment to delivering the highest quality outcomes.
What it's like to work with us
Expion Health has been challenging the industry status quo for over 30 years, leading with ground-breaking innovation in a wide variety of healthcare cost-management solutions. Embracing the latest opportunities that technology can offer within a rapidly evolving industry, we provide exceptional service, technology, and product innovation to meet greater challenges in healthcare cost management.
We have a distributed workforce so you can work from anywhere in the continental United States. Because of our distributed nature we have cultivated a connected culture that includes town halls, one-on-ones with executive leadership, educational forums, and even social clubs.
We offer comprehensive benefits package which includes the following:
- 100% Employer paid Medical plan option, dental, and vision insurance
- Short term disability and long-term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Voluntary Accident Insurance
- Voluntary Critical Illness Insurance
- Voluntary Hospital Indemnity Insurance
- Healthcare and dependent care Flexible Spending Accounts
- Healthcare Savings Account
- 401(k) Savings and Investment Plan with company match
- Paid time off
- Phone and Internet Allowance