Job Title: Insurance Agency Manager
Location: Raleigh, NC
Company: United Risk Advisors
Type: Full-Time
Industry: Insurance Agency
About Us:
At United Risk Advisors, we are committed to delivering exceptional service and expertise to our clients. We are seeking a highly skilled insurance professional with strong company relationships who can effectively manage a team of account managers and producers, driving growth and expansion of our portfolio and products.
Job Summary:
The Insurance Agency Manager will play a crucial role in overseeing the daily operations of our insurance agency. This position requires strong leadership skills, in-depth knowledge of insurance processes, and expertise in agency management systems, preferably AMS 360. The Office Manager will be responsible for ensuring smooth administrative operations, managing staff, and facilitating agency growth.
Key Responsibilities:
- Office Management: Oversee the day-to-day operations of the agency, ensuring a productive, organized, and efficient work environment.
- Agency Management System: Manage the use of AMS 360 across the agency, ensuring accurate data entry, reporting, and system optimization to support commercial insurance operations.
- Staff Supervision: Lead, mentor, and manage office staff, providing training on AMS 360, workflow processes, and best practices for handling commercial insurance accounts.
- Client Support: Work closely with producers and account managers to provide superior customer service to commercial clients. Assist in resolving complex issues related to policy processing, billing, and endorsements.
- Process Improvement: Identify opportunities for improving office processes and workflows, implementing new systems and procedures as needed.
- Compliance & Reporting: Ensure compliance with industry regulations and maintain necessary documentation. Generate and analyze reports to track agency performance and support decision-making.
Qualifications:
- Experience: Minimum of 3-5 years of experience in a leadership role within insurance agency management, preferably focused on commercial insurance.
- Agency Management System: Knowledge of Agency Management System functions. While not required, a strong preference is given to candidates proficient in AMS360, with the ability to manage, troubleshoot, and train staff on the system.
- Leadership: Proven ability to manage and mentor a team, with excellent communication and organizational skills.
- Insurance Knowledge: Comprehensive understanding of commercial insurance products, policies, and workflows.
- Technology: Proficient in Microsoft Office (Excel, Word, Outlook) and other office management tools.
Preferred Skills:
- Experience with AMS 360.
- Experience in handling large commercial accounts and personal lines expansion.
- Ability to work independently and multitask in a fast-paced environment.
Benefits:
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- 401(k) with 6% company match.
- Paid time off and holidays.
- Opportunities for career growth and professional development.