Customer Service Representative - REMOTE Medix Healthcare Remote - All States (USA) **MUST work a schedule aligned with AZ Timezone regardless of residing state! $19.00-$20.00 an hour - Full-time Job Details Salary $19.00-$20.00 an hour ($20/hr for Bilingual Candidates) Job Type Full-time Qualifications
- 1+ Years of Healthcare/Insurance Call Center Experience (Larger Companies)
- High School Diploma or GED
- Ability to Work Remotely (Professional Environment and Independently)
Full Job Description Are you looking to get your foot in the door with one of the most reputable and well-known healthcare organizations nationwide? We are looking to hire Customer Service Representatives to support our members on a brand new team! The best part is that no prior healthcare experience is required, and we are truly looking for someone who has a passion to help others every single day. You will get the chance to be part of an ever-growing company that is a continuous leader in the insurance field. Apply to get your name in the mix! What we provide to you as a full-time teammate: We offer a competitive benefits package that is on par with most of the leading healthcare organizations, along with a 401K plan. Apply today if you are interested in getting your name in the mix! RequirementsSummary: The Customer Service Representative will be responsible for handling incoming calls ranging from routine to moderate complexity. They will get the opportunity to be part of a new team and pave the way for success! Essential Duties and Responsibilities: Include the following, other duties may be assigned. As a Customer Service Representative, you will...
- Answer 40-60 inbound calls, responding to inquiries ranging from routine to moderate complexity.
- Capture member information accurately and update systems with complete and concise data.
- Ensure flexibility, stay organized, and comply with constantly changing programs and business rules.
- Investigate issues that cannot be resolved at the time of initial call. Collaborate with internal teams to research and follow up with the Member until a resolution occurs.
- Comfortable working in the healthcare field, with an acute awareness of privacy, confidentiality and professionalism.
- Ability to determine proper issue escalation - joining forces with other internal departments for answers, therefore closing the loop and providing a solution for the Member.
Expectations of Performance: The employee in this role shall be considered to be performing in an acceptable manner when carrying out the Core Values:
- Customer Service
- Strong Communication (Verbal/Written)
- Reliable
- Tech Savvy
Training:
- Classroom training, quizzes, tests and shadowing
- All remote equipment will be provided
Education and/or Experience:
- 1+ Years of Healthcare/Insurance Call Center Experience (Larger Companies
- High School Diploma or GED
- Ability to Work Remotely (Professional Environment and Independently)
Computer Skills: To perform this job successfully, an individual should have knowledge of basic office equipment such as: EMR System (electronic medical record system), computer, internet, email, copy and fax machines, and telephone. Job Type: Full-time Pay: $19.00-$20.00 per hour Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- M-F, 8 Consecutive Hours Between 7am-6pm PST
- Training: M-F, 8am-4:30pm MST
Experience:
- 6+ Months of Customer/Call Center Experience
- High School Diploma or GED
- Ability to Work Remotely (Professional Environment)