Insurance Customer Support Representative
: Job Details :

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Job Description

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.

We're in search of an experienced and motivated Call Center Support Representative to join our dynamic team. As the face of DXC, you'll play a pivotal role in understanding customer needs and delivering robust, clean, and scalable solutions.

Essential Job Functions

• Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
• Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Research customer inquiries and responds to appropriate parties in a timely manner.
• Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.
• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests, and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
• Performs data entry and matches documents to appropriate accounts to ensure up-to-date and accurate information.
• Interfaces with team members, management, and customers in reference to customer service issues.
• Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

Basic Qualifications

• High school diploma or G.E.D.
• Two or more years of customer service or other telephone experience.
• Experience working with organizational functions and personnel.
• Experience working with fax machines, computer software, and telephone technology.
• Experience working with and skilled in the use of help desk software.
• Demonstrated experience in executing business process transactions with precision and attention to detail.

Other Qualifications

• Business and analytical problem-solving skills.
• Communication skills.
• Ability to work independently.
• Ability to follow oral and written directions.

Work Environment

• This position is remote and available within the USA.
• Hours of operation are 7:00am – 8:00pm. Shift will be determined based on business needs. Total of 8 hours worked per day, M-F no weekends.

Compensation

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $28,600 - $41,600.

Benefits

Full-time hires are eligible to participate in the DXC benefit program, which includes health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan; paid holidays; and paid time off.

Equal Opportunity Employer

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

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