Job DescriptionEverstaff is seeking Insurance Processors for a reputable comapany in Daytona Beach!Key Responsibilities:
- Processing insurance documents
- Manage decided to team email box to ensure all customer, and agent communications are addressed
- Follow procedures to ensure information is updated accurately
- Learn to understand all insurance document types and processes
- Resolve product or service issues by identifying the problem, troubleshooting, and offering solutions or alternatives.
- Keep detailed records of customer interactions, including inquiries, complaints, and actions taken, using the company's CRM or ticketing system.
- Follow up on customer issues to ensure complete satisfaction and timely resolution.
- Stay informed about company products, services, policies, and promotions to provide accurate information to customers.
- Handle customer complaints in a calm, professional manner and escalate issues to management when necessary.
- Maintain a high level of professionalism and courteousness with every customer interaction.
Qualifications:
- High school diplima/GED
- Proficient with MS Office - Intermediate Outlook & Word
- Strong organizational and analytical skills
- Exceptional attention to detail
- Ability to prioritize workflow and work in fast paced environment
- Customer service oriented
- Works well in a team environment
Additional Info:
- Pay: $17
- Direct Hire Opportunity
- 1st shift schedule - Mon-Fri 8am-5pm
- Hybrid schedule available
- Health, dental, and vision insurance
- Paid time off and holidays
- Performance bonuses and incentives
- Opportunities for career advancement
- 401K with company match
Interested candidates, please submit your resume for immediate consideration! All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law. EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).