Intake Advisor - Washington Heights Library
: Job Details :

Intake Advisor - Washington Heights LibraryDepartment: Branch Services & ProgramsEmployment Type: Full TimeLocation: Washington Heights LibraryReporting To: Raynira TejadaCompensation: $55,000 - $60,000 / yearDescriptionOverviewAdult English Language and Literacy (AELL) is the direct service provider of ESOL and adult literacy instruction for the Library. Professional teachers facilitate free instruction to adult patrons in reading, writing, speaking, and listening from a 0 to 8th-grade level in both in-person and online classes. Instruction is offered in 3, 10-week cycles and 1, 4-week summer cycle. The Intake Advisors recruit new students, determine eligibility through testing and interview, and monitor attendance, and student retention. Intake Advisors follow up with students to identify barriers to participation and encourage continuation in the program.We are looking for someone we can count on to: Own:Case management and regular communication with studentsOutreach and relationship building with internal and external partners for program referrals Teach:Introduce students to various Library and city services in helping students achieve their long term goals, and remove barriers to program participationConference with students on job readiness topicsOrient new students to basic digital literacy and online learning platformsLearn:Stay abreast of Library strategic priorities and initiativesMaintain regular attendance at city and state professional development workshops Improve:Student retention and persistence in program participation resulting in higher measurable skill gainStudent registration and intake processes ensuring a positive patron experienceSome expectations for this role are that within:1 month, this person will:Recruit, assess, and place studentsRegularly communicate with absent students to identify and eliminate barriers to program participation 3 months, this person will:Receive or maintain certification in Best Plus and TABE administrationEnter data into program and Library databases (ASISTS and Google Drive) 6 months and beyond, this person will:Coordinate localized information sessionsCoordinate with both external and internal partners to provide workshops to a diverse populationAnalyze data and run reports that will influence future programming choicesResponsibilities:Provide case management services to students including running information sessions, organizing the intake appointment process including assessment (Best Plus and TABE), NRS goal setting, and placement in a class, or referral to an outside agency; monitor student progress, daily follow up with students who have an attendance problem to encourage continuation in the programInput data for students into the agency database in a timely manner, which includes client personal contact information, assessment results, attendance, and educational and employment outcomes.Test all students at the end of each cycleMaintain paper record files for each student as per NYSED requirementsConduct outreachConnect adult students with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral.Provide workshops on using technology, orientations to library services, etc.Required Education, Experience & SkillsRequired Education & CertificationsBachelor's degree in education, English, literacy, or a related fieldCertification in Best Plus and TABE (attainment of certification required within the first 3 months of employment)Required Experience1 year of experience working with culturally diverse populationsExperience using databases (data entry and management)Knowledge of community resources and counseling/social services for high needs populations. (literacy and language needs)Required SkillsExperience in data entry and utilization of various databasesIntermediate knowledge of Excel and Google DriveIntermediate knowledge of Microsoft OfficeProficiency in navigating and leading meetings on ZoomExcellent written and verbal communication skills,Ability to work with culturally-diverse communitiesAbility to work independently as well as part of a teamManagerial/Supervisory ResponsibilitiesSupervise 1 hourly Student MentorMore...Core ValuesAll team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleaguesBe Resourceful in solving problemsBe Curious in all aspects of your workBe Welcoming and Inclusive Work EnvironmentWashington Heights Adult Learning CenterBranch Library SettingWill require working across several Libraries which offer AELL programmingPhysical DutiesLight lifting required up to 20 pounds of laptop computers, textbooks and projectorsWill require travel within NYC (Bronx, Manhattan, and Staten Island) Pre-Placement Physical Required?NoUnion/Non Union Non-UnionFLSA StatusNon-ExemptSchedule35 hours per week. Will require a minimum of 2 late nights per week, and Saturdays as required.#J-18808-Ljbffr