Intake Case Manager
: Job Details :

POSITION SUMMARY Provides community resources and short term follow-up to individuals initially seeking services, from office based and/or community setting. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: •Provides community linkages for those not eligible for services, including referrals to external resources and follow up to ensure they get connected.•Assist with Medicaid Presumptive Eligibility application and monitor referrals using outside portal.•Follow up with clients regarding need to or return to Open Access or missed initial assessments.•Provides back up coverage as needed for intake coordinators including initial screenings and scheduling.•Travel between agency locations to support Open Access including initial screenings and scheduling.•Review and track guardianship packets to make sure they are completed before client is seen for intake appointment. •Assist medication services staff by providing external referrals/resource information.•Maintains knowledge of admission criteria per agency protocol and insurance coverage. •Maintains broad knowledge of community resources. •Maintains constructive working relationships with community collaterals. •Maintains Avatar knowledge and experience. •Other duties and/or responsibilities may be assigned by supervisor. MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) Education/Certifications:•Bachelor's degree in a related field required.•Active driver's license and registered automobile available for use during work with minimum state-required auto-insurance•CPR and First Aid Certification RequiredExperience Required:•1 - 3 years minimum position related experience, previous case management experience preferredRequired Knowledge:•Prior mental health and/or substance use knowledge required. •Knowledge of community resources and willingness to research as needed. •Intermediate to Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and Publisher). Skills/Abilities:•Strong crisis management skills•Excellent communication skills, both written and verbal. •The ability to use and troubleshoot basic business equipment.•The ability to interact with a wide range of individuals.•Strong ability to multi-task with a high level of accuracy and timeliness in project output.•The ability to maintain a high level of client confidentiality.•Ability to problem solve quickly and prioritize tasks for optimum efficiency.