Location: Ankeny,IA, USA
Position SummaryThe Intake Client Specialist manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes.
This is a fully remote position. **Employees must be located in Iowa** (applicants outside of Iowa will not be considered). The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.Our team members enjoy:
+ Free Breakfast & Lunch
+ Casual Dress Code
+ Tiered growth path for promotion starting Day 1
+ Eligible for Referral Bonuses starting Day 1
+ Weekly paychecks
+ PTO, 401k, & a Full benefits package
Position Responsibilities may include, but not limited to
+ Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed
+ Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information
+ Troubleshoot and resolve account issues as required
+ Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance
+ Assist other departments for Intake-related inquiries
Required Skills and Experience
+ High school diploma or equivalent
+ Basic Microsoft Office skills
+ Previous Data Entry skills
+ Strong analytical skills with high attention to detail and accuracy
+ Ability to problem solve issues in a timely manner
+ Ability to navigate multiple computer systems, applications, and utilize search tools to find information
+ Strong verbal, written, and interpersonal communication skills
+ Ability to prioritize, meet deadlines, and adjust as needed in a fast paced environment
+ Ability to achieve high production and quality standards
+ Ability to work effectively in both a team and individual environment
+ Sincerity and passion for helping people
+ Prior experience adhering to company policies and showing core values
Preferred Skills and Experience
+ Some college experience or equivalent
+ Medical Billing terminology
Physical Requirements
+ Repetitive motions that include the wrists, hands and/or fingers
+ Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
+ Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
**Company Overview**
Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.
**EEO**
Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.