Intake Coordinator
: Job Details :

Salary: $3,713.00 MonthlyLocation : San Antonio, TXJob Type: Full-time RegularJob Number: 2024-01548Department: Dispute ResolutionOpening Date: 11/14/2024Closing Date: 11/21/2024 11:59 PM CentralSummaryUnder direction, is responsible for implementing the Multi-Door Program; recruits, trains and supervises Intake Volunteers; conducts informational and recruitment presentations and program exhibits;coordinates program utilization with related agencies; prepares activity and program reports; and performs related duties as required. Duties and Responsibilities

• Implements and oversees the Multi-Door Program to include assigning cases to Intake Volunteers, providing case recommendations, reviewing all cases referred to other agencies and maintaining program records
• Supervises and evaluates Intake Volunteers by establishing work schedules, reviewing cases, signing stipend vouchers and maintaining activity records
• Conducts intake interviews with clients and processes cases for mediation or referral to other agencies
• Responds to information calls from the general public, provides program information, refers callers to appropriate agencies and maintains records of all calls
• Recruits, screens and trains volunteers to perform intake functions
• Contacts community agencies and organizations to promote Center services, coordinate program utilization and obtain referral information
• Conducts community presentations and program exhibits to promote Center services
• Assists with the Center's Basic Mediation Training, Family Mediation Training, Conflict Management Training, Advanced Mediation Training Workshops and other related activities
• Conducts mediation sessions as required
• Performs related duties as required

Minimum Qualifications

• Graduation from an accredited college or university with a Bachelor's Degree in Social/Behavioral Sciences, Social Work, Public Administration or a closely related field with two (2) years mediation, conflict resolution, legal, or social service experience
• Good knowledge of the justice system and social services delivery network; general knowledge of mediation
• Skill to communicate effectively with clients who may be hostile or irrational; skill to communicate effectively, both verbally and in writing
• Ability to supervise, train and evaluate volunteers; ability to compile data; ability to operate personal computer and basic office equipment; ability to establish and maintain effective working relationships with co-workers, County employees and the general public
• Must be Bilingual in Spanish
• Must have a valid driver's license
• Required to work rotating shifts and irregular hours including scheduled evenings and weekends
• Must secure and maintain a favorable background investigation and clearance
• Must clear a pre-employment physical and a pre-employment drug screen test
• May be required to work more than 40 hours during the workweek

Working Conditions and Physical Demands:

• Working conditions are primarily inside an office environment
• Physical requirements include lifting/carrying 35 lbs. occasionally; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, handling and walking to perform the essential functions

Supplemental InformationWorkstations with internet access are available, if needed, to view job postings and apply online at 211 S Flores, San Antonio, TX 78204, 8am - 5pm, Monday through Friday. Phone: 210-###-####.EQUAL OPPORTUNITY EMPLOYERBexar County is an Equal Opportunity Employer and committed to Workplace Diversity.We are committed to providing equal opportunity for protected veterans and individuals with disabilities.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.For more detailed information, please click on the following link to view Benefits offered by Bexar County:NOTE: Part-Time and Temporary positions are not eligible for Bexar County Benefits.01 Which best describes your highest level of education completed?

• High School Diploma or G.E.D
• Associates Degree
• Bachelor's Degree
• Master's Degree
• None

02 What best describes the field in which you have obtained your degree?

• Social/Behavioral Sciences
• Social Work
• Public Administration
• Other
• None

03 Which best describes your years of mediation, conflict resolution, legal, or social service experience?

• No Experience
• 1 Year Experience
• 2 Years Experience
• 3 Years Experience
• 4 Years Experience
• 5 Years Experience
• 6 Years Experience
• 7 or more Years

04 Are you bilingual in English and Spanish?

• Yes
• No

05 Do you have a valid driver's license?

• Yes
• No

06 Are you able to work rotating shifts and irregular hours including scheduled evenings and weekends?

• Yes
• No

07 Are you able to secure and maintain a favorable background investigation and clearance?

• Yes
• No

08 Are you able to clear a pre-employment physical and a pre-employment drug screen test?

• Yes
• No

09 Are you able to work more than 40 hours during the work week?

• Yes
• No

Required Question