Location: Cincinnati,OH, USA
Job Description At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's Hospital Has Been Named: * Consistently recognized by U.S. News & World Report as a top 10 children's hospital in the nation * One of four Medical Centers making the list of the 2022 Glassdoor Best Places to Work * A Top Hospital and Health System for Diversity recognized by DiversityInc * One of the nation's most innovative companies by Fortune in March 2023 * An LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC) As a Mental & Behavioral Health Institute (MBHI) Systems Navigator, you will play a critical role in ensuring children and families receive timely and appropriate mental health services through effective coordination and communication. You'll work closely with internal care teams, community-based providers, and caregivers to help families navigate the mental health system and overcome barriers to care. Key Responsibilities: System Interaction * Manage referrals, schedule appointments, and coordinate care across internal departments and external mental health providers. * Act as a liaison, building relationships with service providers to ensure smooth transitions for patients and families. * Document interactions and care coordination in the Electronic Health Record (EHR). * Facilitate communication between care teams and external providers, ensuring continuity of care. Family Liaison * Help families overcome barriers to accessing care, such as transportation, insurance, and system navigation. * Provide clear communication to caregivers about next steps, logistics, and what to expect in their care journey. * Elevate family concerns to the appropriate care team members, providing psychoeducation on the mental health system when necessary. Collaboration with ED * Assist patients referred by PIRC Social Workers by scheduling follow-up appointments with appropriate providers. * Address insurance, location, and eligibility needs for services. * Follow up with families on referrals and help resolve barriers preventing access to care. * Educate families about crisis support and ensure they understand their care plan. Discharge Planning * Work with the care team to coordinate outpatient care post-discharge. * Schedule follow-up appointments, manage referrals, and help families navigate any obstacles in accessing services. * Act as the point of contact for families between discharge and outpatient care, addressing any crises that arise. Care Coordination * Coordinate with school services teams for students returning to school after hospitalization or intensive treatment. * Facilitate transitions from pediatric to adult mental health services, attending appointments and ensuring a smooth hand-off to new providers. * Serve as a resource for private pay patients, assisting with navigating the system. * Manage care coordination for patients with multiple services (e.g., Psych and DDBP), ensuring appointments are aligned, and concerns are addressApply here: