Post Internal Days 0 Category Article 31 DescriptionCATHOLIC GUARDIAN SERVICESPOSITION TITLE: Intake Coordinator / Receptionist CGS Child/Adolescent Outpatient Mental Health Clinic DEPARTMENT: Family Support Services REPORTS TO: Administrative Director OVERVIEW OF POSITION: The Intake Coordinator / Receptionist candidate must have the ability to relate and respond to the patient population, work in a fast-paced environment and display a high level of professionalism, work with a team as well as work independently. The Intake Coordinator / Receptionist must be able to take direction, be computer literate with data entry experience, and possess effective verbal and written communication skills. Accurately entering and maintaining electronic documentation through computerized record keeping (EMR system), along with manual documentation as required for operational efficiency and compliance. Assist with client setup with funding sources for treatment. Professionally handling all incoming calls and pre-screen / follow-up with clients who wish to enter the program or require crisis intervention follow-up. DUTIES AND RESPONSIBILITIES:
- Coordinates the process for referrals in accordance with established procedures.
- Collects patient demographic and insurance information for services in an efficient, customer-oriented manner.
- Responds to internal and external email inquiries in a timely and customer-oriented manner.
- Collects service eligibility forms and other documentation (e.g., physical assessment, psychiatric evaluation form, psychosocial form).
- Works in collaboration with clinical and support staff to ensure intake applications are being process in accordance with the established procedures.
- Works in collaboration with the Administrative Director to manage the relationship with referral sources.
- Greets all consumers in a professional and customer-oriented manner; and keeps the reception area welcoming.
- Answers to phone inquiries or takes messages as needed.
- Assists with filing, copying, faxing, distribution of written material as needed.
- Completes appropriate data entry to provide support to administration as assigned.
- Assists with new patient registration, patient check in and out in myEvolv.
- Assists with manual reminder calls as needed.
- Weekend and evening hour requirements as applicable.
- Perform other job-related tasks and duties as assigned.
QUALIFICATIONS:
- High school diploma or equivalent; Bachelor's degree preferred.
- Computer skills - including strong skills in Microsoft Office products and the ability to learn other computer applications such as MyEvolv electronic record keeping.
- Must be personable and able to interact in a pleasant manner and appropriately with consumers and clinic personnel.
- Outstanding writing and communication skills.
- Proficiency in Spanish Required.
- Full Time: Monday - Friday 12:00 PM to 8:00 PM
Position RequirementsFull-Time/Part-Time Full-Time SalaryBenefitsWork LocationDivision Article 31 About the Organization It is our vocation to serve those in need, to aid those who desire help, and to guide those who seek better lives. Through supportive interventions, we provide help, create hope and preserve dignity. We provide help by offering an array of services for underserved families and individuals with special needs. All that we do is delivered with care, compassion, and respect, to address fundamental challenges, improve well-being and increase self-sufficiency. We create hope by strengthening and empowering families and individuals in need. By providing shelter, care, treatment, rehabilitation, counseling, training, and connection to high quality allied services, we produce holistic solutions that enhance each person's physical, mental and social well-being, as well as their positive connections to family and community. We preserve dignity with a faith-based commitment to recognizing the value of each person we serve, regardless of race, religion, creed, or life circumstances. EOE Statement We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state, or local law, including but not limited to race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed servicemember status. This does not include pregnancy, sex stereotyping, gender identity, gender expression or transgender status, status as a parent, marital status, political affiliation - all of which are on the website. CGS does not tolerate discrimination in any employment opportunities or practices, based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity. This position is currently accepting applications.