Location: Lebanon,NH, USA
OverviewResponsible for receiving, managing and coordinating all referrals made to Patient and Family Relations. Triages referrals based on priority, case dynamics, safety assessment and family's needs. Communicate with necessary team members to ensure all members have appropriate information to manage casesResponsibilities 1. Receives, screens and completes referrals for Patient and Family Relations2. Triages cases based on case dynamics and safety needs.3. Conducts thorough intake and completes all necessary fields in OWLS in accordance with established protocols.4. Acts as an advocate on behalf of patients/families.5. Creates and maintains strong relationships with internal partners and departments.6. Directs patients/families to appropriate departments for basic needs (ie. HIS/medical records).7. Maintains and updates resource directory for internal departments and contacts.8. Provides administrative support for Patient and Family Relations.9. Performs other duties as required or assigned. Qualifications Strong interpersonal, communication and de-escalation skills required. Previous computer experience to include Microsoft Office, databases, and eDH Bachelors Degree preferred Required Licensure/Certifications- None.Area of Interest: Professional/Management;FTE/Hours per pay period: 1.00 - 1.00 - 40 hrs/week;Shift: Day;Job ID: 27581;Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.