Company DescriptionGoodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer lifechanging work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's Most Inspiring Companies .We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.Job DescriptionPROGRAM OVERVIEW:Goodwill's Welcome Center connects individuals and families to Goodwill programs and services through employment, education, reintegration, and other essential supportive services to establish and improve self-sufficiency.Goodwill's Welcome Center is the central point of contact for individuals and families who are trying to access Goodwill's programs and services. We provide a safe and calming environment for individuals who are seeking assistance to come in and speak with the Welcome Center staff.POSITION SUMMARY:The Intake & Outreach Coordinator is instrumental in coordinating and supporting the functions specific to the Goodwill Welcome Center and Goodwill's Core Services. Responsibilities include staff oversight and support, data management and reporting, and direct support for daily operations. This position will work with the Director of Client Services to enhance the participant client flow from outreach through intake into Goodwill's programs and services. The Intake & Outreach Coordinator ensures policies and procedures adhere to best practices and assists the Core Services department with communicating the mission, vision, values, and available services to prospective participants and partners.Duties include but are not limited to:
- Ensure quality customer service through staff training and routine monitoring, guaranteeing timely replies to customer inquiries in a professional, efficient, and courteous manner.
- Develop, provide, and maintain consistent intake, assessment, service planning, and follow-up processes as well as ensuring appropriate flow of services between outreach, intake, and additional services.
- Coordinate with interdepartmental staff to ensure intake functions comply with funding, agency, and accreditation requirements.
- Develop and maintain relationships with Core Services team and Human Services staff to maintain up-to-date knowledge on Goodwill programs and services
- Develop and maintain relationships with area partners, in conjunction with agency outreach initiatives, to develop additional referral networks.
- Prepare weekly and monthly reports to update program director and compliance administrator with funding, agency, and service requirements.
- Assist with compiling information for timely submission of reports required by agency leadership or funding sources.
- Identify, prioritize, and support continuous improvement projects related to intake functions and service coordination.
External Hiring Range: $45,760.00 up to $47,590.40/yearSchedule: Monday - Friday (8:00 a.m. - 4:00 p.m.) Hybrid 1 to 2 days a week working remotely. Schedule may vary based on department needs.Travel Required: Yes, some local travel may be required.Qualifications
- High school diploma or equivalent AND 6 years of experience required. OR
- Bachelor's degree AND 2 years of experience required.
- Supervisory experience is preferred.
Required Degree(s): Social services, human services, psychology, rehabilitation science, or a related field.Required Experience: Experience working with individuals with barriers.REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:
- Candidates are expected to provide current, valid clearances (Child Abuse, FBI Fingerprints, and PATCH) prior to first day of employment.
- Must have a valid driver's license and reliable transportation.
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