Description We are seeking a talented and dynamic Intake Referral Coordinator to join our team! The Intake Referral Coordinator will coordinate and facilitate admissions to Gentle Heart Recovery. Maintain communication with referents, patients and family members. DUTIES/RESPONSIBILITIES:
Answer and respond professionally and promptly to phone calls and e-mails. Interviews prospective patients and collect referral information including referring agency or individual, patient demographics, medical, psychiatric, and substance abuse history and insurance. Request/obtain necessary medical or psychiatric records when indicated and obtain clearances when indicated. Able to verify insurance and utilize systems, including but not limited to, E-Pace, Medicaid eligibility site, etc. Coordinate admit date, program, and transportation. Accurately enter all data in the EMR system. Follow up and confirm scheduled admissions. Explain pre-certification process. Inform patient/family regarding permissible and not permissible clothing and other items. Maintain communication with marketing and referral sources. Notify both when scheduled admits do not occur as planned. Utilize discharge and Census information when scheduling patients. RequirementsREQUIRED SKILLS/ABILITIES:
- Excellent interpersonal and communication skills, with the ability to interact compassionately with individuals battling substance issues.
- Proficient in EMR, CRM software and Microsoft Office Suite.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Strong organizational and multitasking abilities.
- Strong ability to manage multiple relationships with various agencies.
- Ability to maintain confidentiality and act with discretion and empathy.
EDUCATION AND EXPERIENCE:
- Associate's Degree in a related field. BA or BS preferred.
- Customer Service, Substance Abuse Treatment, and Intake Experience is preferred.
- Two years' experience in field preferred.