Intake Representative II
: Job Details :

Come work at the best place to give and receive care!Job Description:Independently manage the new patient office, often serving as initial introduction to Elliot Health System, responding to potential new patients as well as providers and referring offices who are requesting services with Elliot Gastroenterology.Key ResponsibilitiesProcesses all incoming referrals for new and existing patients and contact patients to schedule appointments.Assists potential new patients and referring offices with new patient process, with a large volume of phone contact and electronic and/or faxed new patient information.Answers and/or screen all incoming calls/inquiries and directs elsewhere as appropriate.Obtains and verifies demographic and coverage information, organize, ensure accuracy, and complete new patient referral form following department guidelines for each new patient.Requests prior medical records, testing, and referrals and ensure information is received prior to appointment.Keeps track of each referral at various stages of completion and continually following up on pending issues.Verifies accuracy of information by identifying patient's demographics, hospital number, insurance, and patient history.Researches in EPIC patient records for historical information.Provides accurate and up-to-date status on all new patient referrals using Patient Message function in EPIC to continually document information.Notifies APRN of any urgent incoming requests for review and ensures records are available.Follows specified procedures for dispatching finished referrals to designated person(s) for approval to either book appointments or notify referring providers of denials.Establishes and maintains all logs, records, or other file systems necessary to accurately track production for referral office.Reviews our compliance policy and reminder process with the patient.Completes a MINI registration within the EPIC system, scheduling the patient with appropriate provider.Education/Experience/LicensureEducation: High School Diploma or equivalent required. Some college preferred.Experience: Minimum of three (3) years of related medical office experience required.Software/Hardware: Proficient in Microsoft Office.Work Shift:Monday-Friday, 40 hoursSolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.About UsSolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve.Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region. We start with committing to do the right thing, for each patient, always.#J-18808-Ljbffr