Location: Cincinnati,OH, USA
Job DescriptionJob Overview: This position is the first point of contact for customers accessing CH. Provides excellent customer service; answers questions and resolves issues while gathering confidential/sensitive information; enters registration data into the computer; schedules appointments; anticipates callers' needs and secures provisions for those needs; provides information; determines and triages emergent calls; explains services; communicates effectively with a diverse population and to a broad level of intellectual audiences; receives clients/visitors at the front window; enters data into different database systems and for a variety of CH customers; files clinical charts and maintains accurate and current filing system. Functions at a high level of productivity; correctly manages the phone system; possesses excellent communication and customer service skills; demonstrates resourcefulness and teamwork; has ability to function in a highly stressful atmosphere; has technical ability to operate multiple computer applications; is able to handle frequent interruptions; and holds a comprehensive knowledge of all CH services. Job Requirements: High School Degree or GED in General Studies Highly proficient in Excel, Access, and other windows software and data entry Excellent communication and customer service skills Flexible Organized 1-2 years experience Customer Service clerical Job Responsibilities: Other job-related information: Working Conditions: Climbing - Rarely Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Kneeling - Occasionally Lifting 50+ Lbs - Rarely Lifting