INTAKE SPECIALIST II
: Job Details :

Overview:

We are seeking a compassionate and dedicated professional to join our team as an Intake Specialist II. In this role, you will be the first impression for clients reaching out to us, providing essential support and guidance throughout the call. Your role will be pivotal in ensuring an exceptional level of service and care for our clients.

Responsibilities:

• Offer empathetic and attentive support to clients, whether they are facing challenges or seeking information.
• Guide clients through our services with knowledge and understanding.
• Maintain a consistent and high-quality client experience.
• Keep case files up-to-date and manage daily updates.

Qualifications:

• 3 years of prior experience in customer service, account management or call center roles.
• Passion for helping others with a strong sense of empathy.
• Ability to interact with clients and colleagues with kindness and respect.
• Excellent verbal, listening and written communication skills, with a keen attention to detail.
• Proven ability to work effectively in a team environment.
• Proficient in computer tasks, including data entry, Microsoft Word, and Excel.

Education:

• High School Diploma Required. Two- or Four-Year Degree preferred

Schedule and Compensation:

• Compensation: Competitive hourly rate with opportunities for performance-based bonuses.
• Flexible availability required as the Intake Center operates 7 days a week:
• Weekdays: 7:00 am to 11:00 pm
• Weekends: 8:00 am to 8:00 pm
• Part-Time and Full-Time shifts are available.

If you are committed to making a meaningful difference and share our core values, we encourage you to apply for the Intake Specialist II role.

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Paid Time off
• 401K
• Employer Paid Short Term Disability and Basic Life Insurance

Equal Opportunity Statement

Farah & Farah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.