Intake Specialist
: Job Details :

Job Title : Intake Specialist

Location : Cary, NC 27511

Contract duration : 5 months with possible extension (contract to hire based on performance)

Shift : 8:00Am – 5:00Pm (M – F)

Responsibilities:

· Completion of insurance verification and documenting upfront collections before the date of service for scheduled and pre-registered accounts.

· Completion of approval (pre-authorization/prior-approval) for scheduled and pre-registered accounts.

· Completion of pre-registration (by phone or by form) for patients as required or requested.

· Schedules all new and follow-up patient appointments. Communicates cancellations as needed, attempting to reschedule whenever possible.

· Maintains inventory of clinical and office supplies. Orders supplies within budget, as assigned (Outpatient Rehab only).

· Ensures and verifies key Client information is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.

· Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.

· Meets the department target for wait times for registration.

· Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. Meets departmental target for registration timeliness.

· Ensures customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations.

· Influences co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.

· Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

· Effectively precepts new co-workers as assigned.