Position Type: Social ServicesDate Posted: 7/12/2024Location: ESC of Eastern OhioClosing Date: Until filledDistrict: ESC of Eastern Ohio - websitePosition Title: Intake Specialist Category: Classified; FLSA Applies Compensation: Hourly, insurance coverage, and fringe benefits as per the current Mahoning Valley Regional Council of Government (MVRCOG) Board Policy. Education/Degree: High school diploma or equivalent. Reports to: Assistant Director of Infant/Toddler Programs Supervises: None Qualifications: The following qualifications and guidelines:
- Processes calls to engage families in the Help Me Grow system of services to determine eligibility.
- Responsible for answering agency and departmental phone lines maintaining a consistent positive, helpful attitude.
- Provides appropriate information to callers and refers callers to resources as needed.
- Obtains and documents new referrals, performs data entry and data verification by extracting information from multiple databases and/or forms per protocol ,assigns designated referrals per protocol, and assists with managing correspondence with families and referral sources.
- Maintains accurate, complete and correct documentation/records.
- Checks voicemail, fax and email for new referrals and assigns per protocol.
- Troubleshoots issues related to data entry and contacts Ohio Department of Health, the Ohio Department of Developmental Disabilities, staff and/or partners to resolve issues, inconsistencies and/or missing data.
- Any other duties assigned by the Superintendent.
Attachment(s):
- Click here for job description.