Location: Asheville,NC, USA
Job Title: Intake SpecialistDepartment: Hiring Range: - Posted Internally and ExternallyThe Family Justice Center is hiring for two Intake Specialist. These positions provide trauma informed, integrated intake services for survivors accessing services at the Family Justice Center. Intake Specialists explain available services from the multiple partner agencies, review confidentiality policies, coordinate initial service provision, escort clients through the Center and into secure areas and answer questions. Job posting end date is Oct. 21st These position would be starting in January 6, 2025Purpose of the position:The purpose of this position is to greet, and intake individuals seeking services at the Family Justice Center, assess their eligibility, identify their needs and connect individuals to services. Additional Training and Experience: English/Spanish bi-lingual speakers preferred.Minimum Education, Training and/or Experience (required at time of hire): Bachelors degree in human services, social work, sociology, criminal justice, or related field or; a High School diploma or GED, and three (3) years of related human services, social work, sociology, criminal justice, or related experience; or an equivalent combination of education and experience.License or Certification Required by Statute or Regulation: Certified Substance Abuse Counselor, Peer Support Specialist, or qualified mental health and/or substance abuse professional preferred. Essential Functions of the Position:Process eligible cases through the system in an organized and timely manner.Ensure accurate and timely documentation of participant information to ensure quality assurance and outcomes of programs being offered.Maintain relationships with partner agencies and community referrals.Ensure processes used in assigned program comply with approved program goals.Perform other related duties as assigned.Knowledge, Skills, Abilities:Knowledge of principles, practices, procedures and philosophies of public administration, health and behavioral health systems, community-based services.Knowledge of ethical guidelines applicable to the position as outlined by professional standards, federal, state and local laws or ordinances.Knowledge of the principles and practices of case management; interviewing methods and techniques; and experience in data entry in a web-based data system.Skilled in solving problems analytically; maintaining accurate records, files and reports; coordinating multiple tasks simultaneously; communicating effectively both orally and in writing.Interpersonal skills as applied to interaction with coworkers, supervisor, the general public, communicating with people in crisis., etc. sufficient to exchange or convey information and to receive work direction.In order to uphold internal pay parity and equity, salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, color, religion, sex, national origin, political affiliation, physical or mental disability, age, veteran status, genetic information, sexual orientation, gender identity or any other legally protected class under federal or NC State law. In addition, Buncombe County expressly prohibits any form of workplace harassment or discrimination.Applicants for employment are invited to participate in the affirmative action program by reporting their status as a protected veteran or other minority. In extending this invitation, we advise you that: (a) workers (applicants) are under no obligation to respond but may do so in the future if they choose; (b) responses will remain confidential within the human resource department; and (c) responses will be used only for the necessary information to include in our affirmative action program. We are a company that values diversity. We actively encourage women, minorities, veterans and disabled employees to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.