Intake Specialist
: Job Details :

We are Darrow - a fast-growing LegalTech startup revolutionizing the justice system. Founded in 2020, Darrow was born with a key mission: to uncover legal wrongdoing and secure justice for impacted parties. Our team of world-class legal experts and technologists have built the leading justice intelligence platform, uncovering egregious violations across legal domains, such as privacy and data breach, consumer protection, securities and financial fraud, environment and employment.We are looking for a talented and passionate Intake Specialist to join our New York team. You are a highly motivated, goals-driven person who enjoys working with people. You are open-minded and collaborative. You can make things happen in a fast-paced startup environment.Not Your Typical Intake Specialist RoleAt Darrow, you will be part of the global Revenue team, working directly under the Plaintiff Finding Team Lead to help find and vet potential leads to be plaintiffs in class action lawsuits. You will play an instrumental role in helping bridge the gap between victims of legal violations and the people who represent them, holding companies accountable for harming individuals.RequirementsAt least 1 year of experience as an intake specialist/call center representative or in an administrative role within an office setting.Strong interpersonal skills, with a specific focus on customer communication via phone (experience in telemarketing or cold-calling a plus).Proven organizational skills and tech-savvy with experience using CRM software, and a demonstrated ability to quickly adapt to new software and platforms.Ability to work independently and proactively, manage competing priorities and deadlines, exercise sound judgment, and take ownership of issues and matters through to their successful conclusion.Must enjoy working collaboratively with cross-functional business partners in a fast-paced environment.Speaks English at an idiomatic level.ResponsibilitiesManaging the entire lead intake process to ensure high customer conversion rates.Contacting potential plaintiffs using a variety of communication methods (inbound and outbound calls, email, text, and advanced communication software), and tracking them via Salesforce.Vetting potential plaintiffs by conducting phone questionnaires and collecting relevant documents.Working across departments and collaborating with teams such as Marketing, Sales, Litigation Success, and Legal Data.Updating and maintaining streamlined communication with our clients to ensure a smooth end-to-end experience, demonstrating professionalism.Apply for this PositionFields marked with * are mandatory.First name *Last name *Email *Phone *Resume * Attach ResumeLinkedIn Profile URLPersonal websiteAttach Cover LetterAttach PortfolioPersonal noteNY Location ConfirmationAre you currently located in NY and/or willing to relocate to NY for this role? *At Darrow, we have a hybrid work schedule and require 3 days on-site in our NY office.YesNoWill you now, or in the future require visa sponsorship to work in the US? *YesNoHelp us be an equal opportunity employerYou are requested (but not required) to fill in the personal data below. This information will not be used as selection criteria for the hiring process.Please mark the one that describes the category with which you primarily identify.Why Are You Being Asked to Complete This Form?This employer is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA). VEVRAA requires Government contractors to take affirmative action to employ and advance in employment protected veterans. To help us measure the effectiveness of our outreach and recruitment efforts of veterans, we are asking you to tell us if you are a veteran covered by VEVRAA. Completing this form is completely voluntary, but we hope you fill it out. Any answer you give will be kept private and will not be used against you in any way.What Categories of Veterans Are Protected  by VEVRAA? Protected  veterans include the following categories: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans.Why are you being asked to complete this form?We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way.#J-18808-Ljbffr