Intake Specialist
: Job Details :

OVERVIEW

Better Together works to end the root causes of poverty, dependency, divorce and child abuse by leveraging the power of the local church to provide struggling families with supportive relationships and meaningful work. Once properly supported, families can achieve independence, stay together and thrive.

Better Together is seeking an Intake Specialist to triage intakes and assessments, cultivate relationships with strategic stakeholders, provide training and support to regional teams, and analyze data and provide reports to leadership.

The ideal candidate should have demonstrated leadership, communication and organization skills. He or she should be a self-starter who thrives when challenged and is comfortable working remotely and finding creative solutions.

CULTURE AND FIT

The people who consistently succeed at Better Together are those whose actions and behavior reflect our five core values. If you adhere to these values and answer yes to each of these questions, you may be a fit.

Owners Mindset: You are invested in the outcomes of our mission.

Are you a self-starter who is able to take initiative in order to complete a task?

Do you often seek opportunities for professional growth?

Choosing Gratitude: There are many things in life that can make us upset. Every day we have a choice to either be negative or give thanks.

Do you often go out of your way to help others?

Have you written a thank-you card in the last 30 days?

Are you a positive person who is more focused on opportunities instead of obstacles?

Love Others: We aim to love others like Christ loves us. Our hope is that our lives would be filled and overflowing with love, so that we can make a difference in this world.

Do people often say you are a good listener?

Do you make decisions based on whats best for others over yourself?

Do you often find yourself looking for ways to make others feel empowered, important and appreciated?

Partnership-Oriented: Internal and external relationships are not transactional. That starts with our team members and the perspective that we need the rest of the team to succeed in order to win personally.

Are you comfortable creating your own structure for work, such as setting work hours, your own priorities, and creating clarity and a work plan from a broad goal?

Do you tend to be the one who initiates conversations with colleagues, rather than waiting for them to come to you?

The Sky is the Limit: We have a big vision at Better Together. No one on our team is counting hours or widgets. We are here to get results, and sometimes that will require going the extra mile or doing a job that isnt technically ours.

Do you often set yourself audacious goals?

Do you wholeheartedly agree with our principles, which include that peoples lives are made better through work and that we can and will end the foster care crisis?

The vast majority of those who dont get hired (or dont last) at Better Together lack a fit with these values. Be prepared to have very candid conversations about them in our interview process.

ROLES AND RESPONSIBILITIES

The Intake Specialist will have four primary roles, broken down into key responsibilities. They are:

Triage Intakes and Conduct Assessments

• Manage and assess all incoming intakes from the statewide line, DCF, law enforcement agencies, hospitals, and schools.
• Prioritize cases based on urgency and ensure timely follow-up and resolution.
• Conduct intakes from strategic partners to facilitate smooth intake processing and appropriate case handling by conducting interviews with parenting, completing intake forms, and determining eligibility for programs and services,
• Communicate effectively with internal and external teams to provide updates on case progression.

Cultivation of Key Partnerships

• Develop and maintain relationships with DCF, law enforcement, hospitals, schools, and other strategic partners.
• Attend relevant meetings and community events to strengthen collaborative efforts.
• Identify and pursue opportunities to enhance partnerships for improved service delivery.

Data Management & Follow Up

• Track and document all intake information in alignment with organizational standards.
• Ensure data accuracy and maintain up-to-date records for reporting and auditing purposes.
• Coordinate with regional teams to monitor the progress of cases and address any outstanding follow-up tasks.
• Maintain accurate and timely records of client interactions and case notes.
• Ensure compliance with confidentiality policies and data protection regulations.

Training & Support to Regional Teams

• Provide training, guidance, and support to regional team members regarding intake processes and protocols.
• Assist in the development of resources and tools for regional teams to enhance intake and case management efficiency
• Serve as a subject matter expert on intake procedures and best practices
• Facilitate regular meetings or training sessions to ensure regional teams are aligned with organizational goals and standards.

REQUIREMENTS

• Associates degree in human services, psychology, social services, or related field. Bachelors is preferred.
• Minimum of 2 years experience in social services, human services, healthcare, and or child welfare.
• Technological requirements: Salesforce and Basecamp.
• Match Better Togethers core values (described above).
• Must participate in a monthly on-call schedule to respond to community needs after hours in the field, supported by local leadership.
• Must maintain regular communication with the team to coordinate efforts and provide updates.
• Ensure accessibility during work hours, including on-call shifts, with a reliable phone.

TIMING, LOCATION AND COMPENSATION

Better Together seeks to fill this position as soon as possible. The organizations headquarters are in Naples, Florida, but all the Better Together staff reside in Florida. Better Together has built a highly successful work culture over the past decade with systems and structures designed for clarity, flexibility, and great communication. Key elements of the environment include:

• Weekly team meetings with clear accountability and the opportunity to solve issues as a team.
• Quarterly in-person team meetings at which youll build deeper relationships, set clear goals aligned with the Better Together vision, and brainstorm how to seize new opportunities
• An intensive 90-day orientation to familiarize you with the Better Together team, our policies, and how we operate
• Home office setup, including equipment and communication tools you need to hit the ground running

Compensation and Benefits:

Better Together offers a competitive salary and benefits package, which includes a health benefit and generous paid leave plan. Which includes:

• Medical (99% employer paid, employee only)
• Dental
• Vision
• Life Insurance
• Paid Holidays
• Paid Time off
• Retirement Savings Plan with 50/50 employer match up to 6%