Fantastic opportunity to join the North End Teleservices team!!!!!! North End Teleservices, LLC is seeking motivated individuals to work in our call center assisting customers with tier 1 calls for our client. Candidates should have strong verbal and written skills, strong attention to detail, a desire to get the job done right, and experience working multiple applications simultaneously. In need of both English and Spanish candidates. This is a hybrid schedule, some time will be in center and from home. Schedule will be discussed during interview Job Responsibilities:
- Serve as the first contact for applicants; taking incoming calls and accurately entering the information into various systems.
- Navigate through multiple systems to access the appropriate information in order to provide the correct service and complete a first-call resolution for customers.
- Determine the proper protocols for follow-up calls in a timely and efficient manner.
- Possess the ability to properly de-escalate upset callers to provide the best possible service in a timely manner.
- Performs additional duties within the department as needed.
Required Qualifications and Experience:
- Call center experience with handling inbound calls is preferred
- Excellent verbal and written communication skills
- Collect, interpret, and type information efficiently and accurately
- Excellent listening and empathy skills
- Ability to navigate multiple programs simultaneously
- Accurate keyboarding skills, Typing speed of 25 wpm or more
- Detail-oriented
- Problem-solving and decision-making abilities
- Strong multi-tasking skills
- Ability to demonstrate empathy and handle stressful situations
- Bilingual in English and/or Spanish
- High School Diploma or GED
Apply now for an immediate interview!