Job Title: Intake Supervisor
Company Overview: We are a leading LHCSA (Licensed Home Care Services Agency) based in New York, dedicated to providing exceptional home care services to our clients. With a rapidly growing enrollment each month, we are seeking a dynamic and experienced Intake Supervisor to join our team and ensure seamless transitions for our clients while maintaining the highest standards of quality and professionalism.
Job Description: As an Intake Supervisor, you will play a crucial role in ensuring efficient enrollment procedures. You will be responsible for evaluating incoming referrals, conducting assessments, and facilitating the onboarding of new clients. This role requires a deep understanding of home care enrollment processes, strong leadership skills, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
- Supervise our monthly pipeline to ensure each prospect enrolls at the first possible opportunity.
- Oversee the entire intake process from referral to enrollment.
- Evaluate incoming referrals and assess clients' needs to determine eligibility for services.
- Coordinate assessments and evaluations with clinical staff and external stakeholders.
- Collaborate with other departments to streamline processes and improve efficiency.
- Maintain accurate records and documentation of all intake activities.
- Monitor enrollment metrics and track key performance indicators to identify areas for improvement.
- Provide regular reports and updates to senior management on intake activities and outcomes.
- Foster a culture of excellence, professionalism, and customer service within the intake team.
- Stay current on industry trends, regulations, and best practices related to home care enrollment.
Requirements:
- Reliable, consistent, and dependable with a strong work ethic.
- Bachelor's degree preferred.
- Minimum of 3 years of experience in a home care agency, with a strong understanding of the enrollment process.
- Demonstrated success in a leadership or supervisory role.
- Proficiency in CRM software and other relevant tools for managing intake processes.
- Excellent communication skills, both written and verbal.
- Ability to work independently while effectively leading others if required.
- Strong organizational skills and attention to detail.
Work Location:
In-person- Ozone Park NY
Salary:
60-70K
Link Homecare embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Our employees receive a competitive salary and benefits package. While we sincerely appreciate all applications, only candidates we feel would best be suited for this position will be contacted.