INTAKE TEAM LEAD
: Job Details :

Position Description

* This is a grant-funded position with an anticipated end date of July 31, 2026*

If you're looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medicaland dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Position Overview:

Under general supervision, the Intake Team Lead will oversee the Intake Team's daily operations, ensuring efficient data management and effective collaboration on case investigations. Individuals in this role will be responsible for transparent communication, rigorous quality assurance, and strict compliance with confidentiality standards.

The Intake Team Lead is expected to have the ability to build and sustain effective working relationships, promoting collaboration in a diverse environment.

Duties & Responsibilities:

* Team Leadership: Manages the daily operations of the Intake Team, offering guidance and expertise to team members to enhance their performance.

* Data Management: Ensures the timely and efficient uploading and entry of medical record requests and incoming case reports by the Intake staff.

* Case Coordination: Collaborates with the Case Investigation Supervisor and Data entry staff to guarantee that case investigations are completed promptly and reported to the state using the appropriate data management systems. Responsible for safeguarding protected health information (PHI).

* Leadership Communication: Maintains clear and transparent communication with leadership and team members, providing regular status updates to the Intake and Case Investigation Manager and Supervisor.

* Quality Assurance: Monitors the performance of intake coordinators to ensure all potential cases are identified and addressed.

* Compliance Oversight: Conducts comprehensive quality assurance checks on data entries in MAVEN and other relevant databases to verify accuracy, consistency, and adherence to established standards.

Harris County is an Equal Opportunity Employer

If you need special services or accommodations, please call (713) ###-#### or email ...@bmd.hctx.net.

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

* High school diploma/GED.

Experience:

* At least three (3) years of experience working in a public health-related field in epidemiology, communicable disease control, or related field.

* At least one (1) year of supervisory or lead role experience.

Knowledge, Skills and Abilities:

* Proficiency with Microsoft Word, Outlook, Excel, and Access.

* Excellent organizational skills and communication skills (verbal & written).

* Ability to teach, train, and coach teams

* Ability to build and sustain effective working relationships, promoting collaboration in a diverse environment.

* Ability to protect sensitive information and ensure confidentiality in all interactions.

* Ability to engage effectively with the public and staff members, ensuring positive interactions.

* Use your personal mobile device for our Multifactor Authentication process.

Core Competencies:

Organizational Leadership

* Understands the organizational mission

* Understands ethics and public good; is concerned with public trust

* Demonstrates respect for the opinions and beliefs of others

Collaboration

* Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission

* Demonstrates a sense of responsibility for the success of the group

* Collaborates with others to improve quality and address needs

Innovation

* Ability to adapt to change

Interpersonal Abilities/Personal Characteristics

* Treats others with courtesy, sensitivity, and respect

* Behaves in an honest, fair, and ethical manner

* Assesses and recognizes own strengths and weaknesses

* Uses sound judgment

* Self-motivated

* Organizes and maintains work environment to allow for maximum productivity

Communication

* Communicates clearly and effectively, both orally and in writing

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. See Resume will not be accepted for qualifications.

General Information

Position Type and Typical Hours of Work:

* This is a Full-Time | Grant-Funded position.

* Days and hours of work are typically Monday through Friday from 8:00 am to 5:00 pm.

* Must be willing to flex work hours when required, including weekends.

* Able to travel within Harris County as needed.

Work Environment:

* This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier, filling cabinets and fax machines.

Physical Demands:

* This role requires the ability to lift, carry, push and pull up to twenty (20) pounds and bending & standing per periods at a time.

Work Location:

* Harris County Public Health: Office of Epidemiology, Surveillance & Emerging Diseases - 1111 Fannin St. Houston, Texas. 77002.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

BENEFITS

Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.

The following list of benefits is offered only to employees in regular (full-time) positions:

* Medical Coverage

* Dental Coverage

* Vision Coverage

* Wellness Plan

* Life Insurance

* Long-term disability

* Employee Assistance Program

* Ten (10) days of vacation each year for the first five (5) years of service

* Accrual rates increase based on years of service

* Eleven (11) County-observed holidays and one (1) floating holiday

* Professional development opportunities

* Dependent Care Reimbursement Plan

* Healthcare Reimbursement Account

* 457 Deferred Compensation Plan

The following benefits are also available to regular (full-time) employment and may be available to part-time employees:

* Retirement Pension (TCDRS)

* Flexible schedule (varies by department)

* Transportation Assistance (Metro RideSponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County benefits website:

01

Which of the following best describes your highest level of education completed as it relates to this position? Qualifying information must be documented in the Education section of your application.

* High School or GED diploma

* Associate Degree

* Bachelor's Degree

* Master's Degree or higher

* None of the above

02

Which of the following best describes your verifiable experience working in a public health-related field in epidemiology, communicable disease control, or related field.? (To be considered, qualifying experience must be documented in your application's employment history)

* Less than three (3) years

* Three (3) years or more

* I do not have this experience

03

Please provide details about your verifiable experience working in a public health-related field in epidemiology, communicable disease control, or related field. Do not use Please see Resume or See Resume (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type None in the space provided.]

04

Which of the following best describes your verifiable supervisory or lead role experience? (To be considered, qualifying experience must be documented in your application's employment history)]

* Less than one (1) year

* One (1) year or more

* I do not have this experience

05

Please provide details about your verifiable supervisory or lead role experience. Do not use Please see Resume or See Resume (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type None in the space provided.

06

Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions: Advanced: A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons. Intermediate: A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons. Basic: A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it. Entry Level: A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

* Advanced

* Intermediate

* Basic

* Entry Level

* Not proficient

Required Question

Agency Harris County

Address 1111 Fannin St

Ste. 600

Houston, Texas, 77002

Phone 713-###-####

Website